Dispatcher and Customer Service Specialist

3 weeks ago


Kansas City, Missouri, United States Inception Plumbing Full time

Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you At Inception Plumbing LLC, we are seeking a highly organized and customer-focused individual to join our team as a Plumbing Service Representative.

About the Role:

  • Provide exceptional customer service to clients via phone and email
  • Schedule and confirm appointments with clients
  • Manage client relationships and resolve any issues that may arise
  • Track advertising sources and monitor their effectiveness
  • Dispatch technicians to job sites and ensure they have all necessary information

Requirements:

  • Bachelor's degree in Business Administration or related field
  • Minimum 2 years of experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Proficiency in computer software and technology

What We Offer:

  • A competitive salary range of $13-$15 per hour
  • A comprehensive benefits package including health insurance, dental insurance, and vision insurance
  • A 401(k) retirement plan with employer matching
  • A generous paid time off policy
  • Opportunities for career advancement and professional growth

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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