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Optical Advisor

1 month ago

Hampton, Virginia, United States EssilorLuxottica Group Full time
Job Title: LensCrafters - EyeCare Advisor

Job Summary: We are seeking a highly skilled and customer-focused EyeCare Advisor to join our team at LensCrafters. As an EyeCare Advisor, you will be responsible for delivering exceptional patient care and ensuring a seamless experience for our customers.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service by greeting customers promptly, answering phone calls in a friendly and courteous manner, and explaining all required paperwork, tests, and products.
  • Optometric Care: Ensure all patients receive the highest quality optometric care by reviewing prescriptions and patient information carefully, identifying special needs, and consulting with Optician, Managing Doctor, or Retail Management when necessary.
  • Sales and Merchandising: Demonstrate knowledge of current fashion trends, assist customers in selecting frames and lenses that meet their vision, lifestyle, and budgetary needs, and promote products and services to meet sales goals.
  • Administrative Tasks: Perform administrative tasks such as handling and filing patient records, processing shipments, and operating the POS system with accuracy and attention to detail.
Requirements:
  • Education: High School graduate or equivalent
  • Skills: Strong customer service skills, knowledge of current fashion trends, strong communicator and listener, problem-solving ability, familiarity with cash register, computers, and calculators, organization skills, sales skills, and strong basic math skills.
  • Preferred Qualifications: Previous experience in customer service, retail, and/or optical, strong interpersonal skills.

Benefits: Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer: We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression, or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information, or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.