Optical Advisor

Job Summary

The Eye Care Advisor role at EssilorLuxottica Group is a dynamic position that requires a strong customer service focus and a passion for delivering exceptional patient care. As an Eye Care Advisor, you will be responsible for creating a positive and welcoming experience for our customers, ensuring that they receive the highest quality optometric care and exceptional customer service.

Key Responsibilities

• Deliver exceptional customer service, ensuring that all patients receive a positive and welcoming experience.
• Provide accurate and thorough information to patients regarding their eye health and treatment options.
• Assist patients in selecting frames and lenses that meet their needs and budget.
• Perform pre-examination testing and provide coaching and guidance to patients on the care and handling of contact lenses.
• Maintain accurate and up-to-date patient records, ensuring compliance with HIPAA regulations.
• Operate the POS system, processing transactions and handling customer payments.
• Participate in ongoing training and development to stay up-to-date on the latest products and services.

Requirements

• High school graduate or equivalent.
• Strong customer service skills and a passion for delivering exceptional patient care.
• Knowledge of current fashion trends and ability to communicate effectively with patients.
• Basic math skills and ability to operate a cash register and computer.
• Ability to work in a fast-paced environment and maintain a positive attitude under pressure.

Preferred Qualifications

• Previous experience in customer service, retail, or optical.
• Strong interpersonal skills and ability to work effectively in a team environment.

Benefits

EssilorLuxottica Group offers a competitive compensation package, including a first-class total rewards package, benefits, and opportunities for career growth and development. We are an equal opportunity employer and welcome applications from diverse candidates.