Retail Operations Leader
2 weeks ago
POSITION OVERVIEW:
Guitar Center represents a vibrant world of creativity and music, fostering an environment where staff can discover their unique sound. Our mission is to cultivate and support lifelong musicians, making a positive impact by allowing both musicians and non-musicians to experience the joy of music creation. We are committed to establishing inclusive environments that prioritize our customers while fulfilling our mission.
As a Retail Operations Leader, you will oversee all facets of the retail business, providing guidance and vision to your team to ensure that objectives are met. Our Retail Operations Leaders manage and direct the delivery of products, services, or functions at various organizational levels while promoting our culture of integrity, inclusion, musical passion, and respect.
A few key attributes that contribute to the success of our Retail Operations Leaders include:
- Business Acumen : Possesses a deep understanding of business operations, including key drivers, essential strategies, competitive landscape, and financial metrics affecting the department/organization. Capable of evaluating and resolving issues effectively.
- Customer-Centric Approach : Comprehends customer service principles and is dedicated to delivering an exceptional customer experience. Able to connect with customers meaningfully, being approachable, knowledgeable, enthusiastic, and committed to assisting them.
- Organizational Proficiency : Effectively utilizes time, energy, and resources to manage priorities, maintain focus, and achieve objectives. Capable of multitasking and paying close attention to detail in a dynamic and high-pressure environment. Ensures tasks are completed thoroughly and promptly while safeguarding assets and individuals by adhering to protocols and guidelines.
- Leadership Skills : Able to lead, manage, and mentor team members. Demonstrates leadership by example and develops the skills and capabilities of direct reports to ensure that targets are met. Provides constructive and positive feedback effectively.
As our Retail Operations Leader, your responsibilities will include:
- Achieving revenue and EBITDA goals while managing P&L.
- Recruiting, interviewing, and hiring managers and associates.
- Training, mentoring, and developing staff to reach their potential within a growing organization.
- Managing hiring responsibilities, including utilizing internal recruitment systems and attending hiring events.
- Ensuring proper staffing and coverage through effective scheduling aligned with forecasted sales.
- Developing strategies to maintain positive Customer Satisfaction scores.
- Upholding company and store merchandising standards, ensuring a consistently organized, clean, and enjoyable in-store experience.
- Fostering and maintaining an inclusive environment.
- Performing additional duties as assigned.
Requirements:
- 4+ years of relevant experience in similar environments.
- 2+ years of supervisory or management experience leading teams.
- Intermediate proficiency with Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
- Availability to work weekends, holidays, and evenings.
- Ability to lift up to 30 lbs.
- Up to 5% domestic travel for meetings and training.
Preferences:
- Bachelor's Degree.
- Familiarity with retail systems and processes.
Guitar Center is an Equal Opportunity Employer, providing fair and equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under Federal, State, or local laws. All employment decisions are based on valid job-related requirements.
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