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Alarm Service Technician

2 months ago

Midland, Texas, United States Brinks Home Full time
Job Summary

We are seeking a skilled and detail-oriented Alarm Service Technician to join our team at Brinks Home. As a key member of our security services team, you will be responsible for installing, servicing, and inspecting low-voltage electronic security equipment at customer sites.

Key Responsibilities
  • Installation and Maintenance: Install and test the operations of all equipment to ensure proper functionality and signal verification required to establish service.
  • Technical Troubleshooting: Troubleshoot technical problems with alarm panels and other security equipment.
  • Customer Service: Provide excellent customer service, including system demonstrations, customer education, and training.
  • Site Evaluation: Conduct thorough walkthroughs and site evaluations with customers to review work orders and ensure systems meet their needs and expectations.
  • Equipment Replacement: Replace system components as assigned, including panels, peripheral devices, audible/visual alarms, etc.
  • Driving and Travel: Drive to customer homes to perform service, occasionally lifting, carrying (up to 30 pounds), pushing, and/or pulling, some climbing and balancing, frequent stops, kneeling, crouching, and/or crawling.
Requirements
  • Education: High School Diploma or GED.
  • Driving Record: Good driving record and valid driver's license.
  • Customer Service Skills: Excellent customer service skills.
  • Security Knowledge: Working knowledge of how an alarm system operates.
  • Physical Demands: Must be okay with climbing ladders and working at heights, and working in tight spaces such as crawlspaces, attics, and basements.
  • Certifications: Low-voltage license or alarm installation certification, NICET I.
What We Offer
  • Benefits: Medical, dental, 401K, voluntary life insurance, paid time off, short- and long-term disability, maternity and paternity leave, employee referral program, employee resource groups.
Our Values
  • Service: We are committed to providing exceptional service to our customers and employees.
  • Accountability: We take ownership of our actions and decisions.
  • Customer Focus: We prioritize our customers' needs and satisfaction.
  • Growth: We strive for continuous improvement and growth.
  • Integrity: We operate with integrity and ethics in all aspects of our business.