Customer Service Representative
7 days ago
ZBS POS is a leading provider of merchant services, credit card processing services, and cloud-based point of sale technology. Our mission is to provide cutting-edge payment technology to the hospitality and retail industry.
Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring customer satisfaction.
Key Responsibilities- Answer incoming phone calls from customers and provide timely and effective solutions to their queries.
- Utilize strong interpersonal, communication, and customer service skills to build strong relationships with customers.
- Understand customer needs and adapt to different types of customers.
- Resolve customer complaints in a professional and timely manner.
- Update CRM with inquiries and resolutions.
- Stay up-to-date with ZBS POS products and services.
- Ensure customer satisfaction and provide professional customer support.
- Multitask, prioritize, and manage time effectively in a team environment.
- 1+ year of computer experience using word and Excel is a plus.
- Restaurant or customer service experience is a plus.
- Ability to manage multiple tasks and work in a team environment.
- Strong communication with management, including CRM updates on progress.
- Vision & Dental insurance.
- Health insurance.
- Paid time off.
- 401K.
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