Shift Manager

4 weeks ago


Lynchburg, Virginia, United States Insomnia Cookies Full time

As a Shift Leader at Insomnia Cookies, you will be the driving force behind a successful bakery operation. You will be responsible for predicting business flow, building orders, suggestive selling, baking, and interacting with customers. Your hands-on leadership style will also mean taking pride in knowing that your prowess as a leading team member attributes to a productive and fun night for your store.

Key Responsibilities:

  • Provide exceptional customer service and quality products to all guests throughout their experience within our bakeries.
  • Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.
  • Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.
  • Support and work alongside the Cookie Crew.
  • Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices.
  • Manage cash handling and deposits.

Requirements:

  • At least 1 year of working experience in a customer service focused role.
  • Point of Sale systems experience.
  • Outstanding communication, time management, and people skills.
  • Outgoing/friendly/patient demeanor.
  • Detail focused and results-oriented.
  • Ability to lead-by-example and motivate others.
  • Ability to lift up to 40 lbs.
  • Legally eligible to work in the United States.
  • Must be 18 years or older to be employed.

About Us:

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible".


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