Sales Support Associate

1 week ago

Huntington Station New York, United States Sunrise Senior Living Full time
About the Role

We are seeking a highly motivated and organized Sales Support Associate to join our team at Sunrise Senior Living. As a Sales Support Associate, you will play a critical role in supporting the Sales and Marketing team in achieving the community's occupancy and revenue goals.

Key Responsibilities
  • Assist the Sales and Marketing team in maintaining a thorough working proficiency in the customer relationship management (CRM) lead tracking system.
  • Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
  • Support the Executive Director, Director of Sales and Marketing, and Director of Sales in building a trusting and positive relationship with prospects by understanding the Sunrise product and how Sunrise can meet the customers' needs.
  • Assist the Executive Director, Director of Sales and Marketing, and Director of Sales in setting, tracking, and accomplishing sales goals in a timely manner.
  • Demonstrate effective telephone skills producing qualified leads and appointments.
  • Where applicable, prepare the resident's Administrative File according to Sunrise and state specific regulatory requirements.
  • Manage the move-in process as outlined in the Resident Move-In Checklist.
  • Meet with the resident and/or family on the day the Move-In Fee is placed and review the Move-In Packet ensuring all information is explained.
  • Coordinate and facilitate the Resident Assessment with the Resident Care Director and Assisted Living Coordinator/Reminiscence Coordinator.
  • Ensure all Sunrise and required state forms are completed by the resident and/or family on or before move-in date.
  • Schedule the Resident Agreement Signing on Move-In day, collect any remaining paperwork, and review the welcome packet with the resident and family member(s).
  • Orientate the resident and family to the community, present the room to the resident and family, and explain the telephone and emergency procedures systems and other services (hair care/salon, transportation, activities, etc.).
  • Arrange lunch or dinner for the resident and family members on Move-In day.
  • Ensure the suite/apartment is ready for Move-In using the Suite Readiness Checklist.
  • Communicate any necessary suite/apartment readiness needs with the Maintenance Coordinator.
  • Maintain an open and ongoing dialogue with the resident and/or family from the time the Move-In Fee is placed through Move-In to ensure a smooth transition for the resident and to identify resident/family needs.
  • Initiate communication with resident's physician and/or family to ensure completion and delivery of the Physician's Statement and any state specific forms.
  • Assist the resident and family members in making the emotional connection to the new community through awareness, integration, and socialization techniques and engaging activities.
  • Always maintain and protect the confidentiality of resident information.
  • As applicable for new communities, facilitate the Sunrise Founders Club ensuring all Founders Club benefits are received by the resident and/or family.
  • Partner with community team to ensure community is in compliance with OSHA requirements, promoting Risk Management programs and policies and adhering to safety rules and regulations.
  • Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout.
  • Actively participate as a member of a team and commit to working toward team goals.
  • Demonstrate our Team Member Credo in daily interactions with others.
  • Commit to serving our residents and guests through our Principles of Service.
  • Contribute to the overall engagement programs and processes (customer and team member engagement).
  • Attend regular meetings; Town Hall, Department Team, Cross Over, and others as directed by the Supervisor/Department Coordinator.
  • Maintain compliance in assigned required training and all training required by state or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.
  • Support sales team in executing successful sales and marketing events.
Requirements
  • One (1) year of experience in a sales support role and/or two (2) years of experience as a Sunrise Team Member.
  • Previous customer service or sales experience.
  • Ability to handle multiple priorities.
  • Possess excellent phone, written and verbal skills for effective communication.
  • Ability to facilitate small group presentations.
  • Competent in organizational and time management skills.
  • Demonstrates good judgment, problem solving, and decision-making skills.
  • Demonstrates proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications.
About Sunrise Senior Living

Sunrise Senior Living has championed quality of life in senior care for more than 30 years. We believe team members are our greatest resource and are looking for people who share our commitment to provide quality care for seniors and their families. It's no surprise that many of the world's leading experts in Senior Living entrust their career to Sunrise.

At Sunrise, you will...
Make a Difference Every Day
We are passionate about our mission — to champion quality of life for all seniors. We deliver high-quality care with a personal touch and encourage our residents to enjoy life to the fullest.
Be Part of a Uniquely Supportive Community
The care-focused environment we create for residents extends to our team members. We offer programs, rewards, and benefits to help you live your best.
Ignite Your Potential
We believe potential has no limits. We offer best-in-class leadership development programs designed to grow our leaders. We are committed to helping our team members achieve their career goals.

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