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Restaurant Operations Manager

2 months ago

Broken Arrow, Oklahoma, United States Andy's Frozen Custard Full time

Job Summary:

As an Assistant Manager at Andy's Frozen Custard, you will play a key role in driving the success of our stores by leading operations, staffing, customer satisfaction, product quality, financial performance, and team development. Your primary responsibility will be to ensure the smooth flow of operations, while maintaining a customer-centric attitude and delivering legendary customer service.

Key Responsibilities:

  • Lead the store's operations, including staffing, customer satisfaction, product quality, financial performance, and team development.
  • Display a customer-first attitude by training and holding associates accountable for delivering exceptional customer service.
  • Drive the implementation of company programs by developing action plans and motivating the store team to execute them.
  • Plan, identify, communicate, and delegate responsibilities and practices to store associates to ensure efficient operations.

Requirements:

To be successful in this role, you will need to possess excellent leadership and communication skills, with the ability to motivate and develop a high-performing team. You will also need to be customer-focused, with a strong commitment to delivering exceptional service.