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Aquatic Facility Manager

2 months ago

New Rochelle, New York, United States Goldfish Swim School - New Rochelle Full time
Job Description

**Job Summary:**

We are seeking a highly skilled and experienced General Manager to oversee the day-to-day operations of our swim schools in New Rochelle. As a key member of our team, you will be responsible for leading a large team of staff members, including swim instructors, lifeguards, and customer service representatives, to ensure the highest level of service and quality.

Key Responsibilities:

  • Direct and control the daily operations to ensure the school is running in accordance with our standard operating procedures.
  • Manage the staff to ensure high productivity, excellent performance, and positive employee satisfaction.
  • Train and oversee the aquatics department to provide superior swim instruction to our students.
  • Interact with deck supervisors on issues related to class scheduling, student progress, customer service, and employee performance and training.
  • Provide sales and marketing training to all qualified sales staff.
  • Provide direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.
  • Train and oversee private party staff to ensure that our standard operating procedures are being maintained.
  • Gain knowledge and experience of scheduling software to achieve a high level of competence in bookings, class scheduling, reporting, and administrative functions.
  • Gain a high level of knowledge and experience in pool operations necessary to maintain a safe and sanitary swim environment.
  • Initiate and oversee workplace employee activities with the goal of achieving improved employee satisfaction.
  • Direct and oversee the implementation of the Emergency Action Plan and all safety procedures that pertain to our facility. Train all current staff on the plan.
  • Maintain current certifications and stay up-to-date professionally on the aquatics and management field.
  • Schedule staff and manage payroll.

Requirements:

  • College degree required. Bachelor's degree in business administration, communications, or equivalent is desired.
  • Certified Pool Operator (CPO) certification is ideal and will be required for the position.
  • Problem solver and creative thinking skills to identify and resolve challenges that students encounter.
  • Experience with Customer Relationship Management (CRM) software and sales tracking.
  • Experience with payroll systems and employee scheduling software.
  • Excellent leadership, communication, and interpersonal skills.
  • Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.
  • Passion for customer service and a commitment to upholding our core values (Integrity, Compassion, Trust, Accountability, and Fun).
  • Some evenings until 8pm (~3/week) and one weekend day per week (5 hour shift, done by 2pm).
  • Must pass background examinations (included with training).

Preferred Qualifications:

  • Experience as a youth sports instructor/coach, camp counselor, or aquatics instructor/supervisor is preferred. Ability to work with children.
  • Strong aquatics background, including instruction and lifeguard experience is desired.
  • Experience hiring, managing, and training teams.
  • Business experience in membership sales is ideal.
  • Experience with payroll systems and employee scheduling software.
  • Experience with maintenance of pool equipment and pool sanitation systems.
  • Ability to work collaboratively with cross-functional teams and thrive in a fast-paced environment.
  • Positive attitude and a genuine desire to make a difference in the lives of children and families in our community.

Benefits:

  • 401(k)
  • Health insurance
  • Employee discount
  • Flexible schedule
  • Paid time off