Light Duty Tow Truck Operator

6 days ago


Indianapolis, Indiana, United States Ed's 24 Hr. Service Full time
Job Summary:

As a Light Duty Tow Truck Operator at Ed's 24 Hr. Service, you will provide exceptional customer service by performing emergency road service, towing, accident recovery, and police impound towing and/or abandoned vehicle recovery using assigned truck and towing equipment in a professional, safe workmanlike manner as trained.

Key Responsibilities:
  • Operate Light Duty to Medium duty wreckers to tow small box trucks; cars.
  • Operate rollbacks for recovery, rollovers, and winch outs.
  • Perform timely and correct logging with dispatch, of paperwork, daily reports, and/or other necessary documentation.
  • Respond to calls dispatched in a safe, timely manner.
  • Provide roadside assistance in a safe, professional manner; free of accidents, injuries, and damage.
  • Communicate with dispatch in a professional manner and be informative as it relates to information necessary to document your status in serving a call as well as accurate ETA's when requested.
  • Provide a high level of customer service in a professional, ethical manner.
  • Professionally and safely perform emergency road service duties as may be dispatched, such as:
    • Change flat tires; airing up tires that are low.
    • Jump start vehicles whose batteries pass road test and are only discharged and unable to start the vehicle.
    • Deliver a few gallons of fuel to those out of gas.
    • Perform minor repairs.
    • Perform lock out procedures for customers who have locked their keys in their car.
    • Perform damage-free towing.
    • Perform accident towing and scene cleanup.
Requirements:
  • Current DOT Physical.
  • Pass Drug test according to DOT requirements.
  • Pass Background check.
  • Be insurable under company's Insurance carrier.
  • High school diploma or GED.
  • Thorough knowledge of equipment used.
  • Problem-solving skills.
  • Excellent customer service skills.
  • Ability to work safely at all times.
  • Ability to wear required PPE at all times.
  • Ability to attend all required safety training.
  • Ability to attend all required wrecker training.


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