Accounting Services Specialist

3 weeks ago

Johnson City, Tennessee, United States BrightRidge Full time
Job Description

Responsible for maintaining accurate and efficient customer account records. Process and maintain records in accordance with disconnections and collections, supporting all areas of Account Services and Cashiering.

Key Responsibilities:

  • Assist customers with account inquiries and initiate necessary actions.
  • Process payment arrangements, update EFT information, and handle general inquiries on returned checks and credit refunds.
  • Respond to account and billing inquiries by identifying problems and researching answers using available resources.
  • Monitor final balances owed on inactive accounts flagged with Utility Bond, Letter of Credit, TVA ESDP, and TVPPA Credit Insurance alerts and file claims as needed on unpaid final bills.
  • Generate reports and maintain statistical logs of delinquent activities.
  • Process account adjustments, including charge corrections, deposit corrections, credit refund requests, applying deposits, transferring credit and debit balances, and correcting credit history records.
  • Set up and maintain records of customers enrolled in various programs.
  • Ensure accurate and timely completion of electric and broadband delinquent processes, including applying penalties, sending late notices, performing courtesy calls, completing cutoff review, issuing cutoff service orders, and performing monthly write-off processes.
  • Review open broadband service orders and take corrective actions to ensure order entry and activation scheduling accuracy.
  • Assist with processing load control install orders and program incentive credits.
  • Follow policies and procedures related to metering tampering.
  • Directly responsible for budget billing review and initiating necessary action.
  • Responsible for the month-end deposit refund process.
  • Assist with broadband follow-up tasks to ensure order accuracy.
  • Assist with determining payment plans for closed accounts with a debt owed and ensure timely mailing of monthly invoices.
  • Maintain open communication with Meter Shop and AMI Techs regarding changes in collection service order statuses and other account updates.
  • Responsible for overseeing a high level of accuracy with budget billing customers, including reviewing, dropping, enrolling, and reenrolling.
  • Directly responsible for updating critical care accounts and option clients.
  • Meet performance benchmark standards and maintain reliable, predictable, and reasonable attendance.
  • Serve as an emergency backup to the reception area.
  • Maintain working knowledge of lobby queue management system and daily responsibilities of the reception area.
  • Assist cashiers as needed with taking payments, balancing cash drawer, and preparing bank deposit.

Additional Responsibilities:

  • Assist with posting ACH payments.
  • Assist with posting reject mail.
  • Sort interoffice mail.
  • Verify that the deposit is being sent to the bank.
  • Attend meetings, seminars, schools, or training as determined by Supervisor or as required by law.
  • Demonstrate and convey support in the Quality Program and initiatives desired for BrightRidge and the Customer Support Department.
  • Be available for after-hour work, including working a fair share of all necessary overtime.
  • Maintain a valid driver's license for the state of residence.
  • Perform other duties as requested or assigned, including clerical and wireless internet assistance.

Knowledge, Skills, and Abilities:

  • Establish and maintain effective working relationships with internal and external customers.
  • Know and possess a high level of Customer Service standards.
  • Possess working knowledge of the disconnect list.
  • Be knowledgeable of policies and procedures pertaining to the position.
  • Have a general knowledge of each department's functions.
  • Display organized thinking and reasoning.
  • Be exceptionally keen and alert with strong memory recall.
  • Have good public relations skills.
  • Be able to operate a calculator.
  • Have strong attention to detail.
  • Have good communication skills both orally and in writing.
  • Be able to handle money efficiently and accurately.
  • Display a high degree of honesty, loyalty, and integrity.

Physical Requirements:

All work, other than cashiering, requires constant telephone and computer use, which entails sitting, reaching, handling, fingering, feeling, fine manipulation, vision, talking, hearing, and arm/hand use for machine control operation. Occasional lifting of no more than 10 pounds. When cashiering, employees stand frequently, occasionally walk from one register to another, occasionally lift money trays weighing approximately 11 pounds, and exert static push force of 30 pounds to open/close the vault door.

Working Conditions:

Work is performed in an indoor climate-controlled office environment with appropriate lighting.

Qualifications:

  • High school diploma or equivalent required.
  • Coursework in Accounting is preferred.
  • One year prior experience in customer service is preferred.

BrightRidge wishes to be in full compliance with the Americans with Disabilities Act. In accordance with the Act, we will make reasonable accommodation to any person who needs such accommodation, whether a new hire or a current employee, assuming that the person is fully qualified for the position.

These essential job functions are not to be construed as a complete statement of all duties performed. Since jobs tend to change over time, Employees will be required to perform other job-related marginal duties as required without a formal update of the job description.

EEO/M/F/TNDFWP/VETS

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