Customer Service Liaison

6 days ago


St Simons Island, Georgia, United States TMA Georgia Inc Full time

We are seeking a highly motivated and customer-focused professional to deliver exceptional service experiences for our clients as a Customer Service Representative. This role is crucial in providing timely and accurate information about our products and services, handling service inquiries, resolving customer concerns, and ensuring customers receive the best possible support.

Key Responsibilities:
  • Customer Interactions: Greet customers with a courteous and professional manner, answering calls and providing product information, and addressing customer concerns in a timely and effective manner.
  • Conversion Rate Management: Work towards achieving an acceptable conversion rate of inbound prospective customer calls to customers.
  • Timely Communication: Communicate effectively with services technicians, managers, and customers to ensure high-quality and timely expedition of customer issues.
Requirements:
  • Education: High School graduate or equivalent (GED)
  • Communication Skills: Strong verbal and written communication skills
  • Technical Skills: Proficiency with Microsoft Office platforms
What We Offer:
  • Paid Training: Comprehensive training program to help you succeed in your role
  • Competitive Compensation: $12-$14/hour salary range
  • Work-Life Balance: Healthy approach to work-life balance, including occasional weekend hours


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