Program Management Lead for IT Services

1 week ago


Boerne, United States DirectViz Solutions, LLC Full time
About the Role

The Program Manager Training Lead will be responsible for designing and delivering engaging training sessions and materials to enhance team knowledge and performance. This includes developing and managing comprehensive training programs to support IT service desk operations, monitoring and evaluating the effectiveness of training initiatives, and collaborating with stakeholders to identify training needs.

Key Responsibilities:

  • Develop and implement training programs to support IT service desk operations.
  • Design and deliver engaging training sessions and materials to enhance team knowledge and performance.
  • Monitor and evaluate the effectiveness of training initiatives.
  • Collaborate with stakeholders to identify training needs and tailor programs to address skill gaps.

Required Qualifications:

  • In-depth knowledge of training practices and techniques.
  • Minimum of three (3) years of experience in designing and/or delivering training programs.
  • Proven ability to evaluate and enhance training programs to meet organizational goals.
  • Strong communication and leadership skills.

Salary Range: $80,000 - $110,000 per year, depending on experience.



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