Quality Assurance Lead

1 week ago


Boerne, United States DirectViz Solutions, LLC Full time

Responsibilities

  • Service Desk Management:
    • Oversee 24x7x365 Technology Service Desk operations, ensuring high-quality IT support services.
    • Manage Tier I and Tier II support, including incident response, resolution, and escalation for custom and COTS applications.
    • Provide advanced support for mobile devices, email, and remote access.
  • Program Management:
    • Develop and maintain robust program management strategies to align with evolving technology enterprise needs.
    • Lead transition activities to ensure seamless operations and minimize disruption.
  • Quality Assurance:
    • Implement and maintain service desk best practices to meet performance and quality standards.
    • Conduct regular quality control assessments and identify opportunities for improvement.
  • Staff Training and Development:
    • Train and mentor service desk staff to maintain high performance and adaptability.
    • Update procedures and train staff to accommodate changes in the technology enterprise.
  • Communication and User Support:
    • Effectively communicate technology enhancements and updates to users.
    • Ensure customer-focused IT support services and maintain a high level of user satisfaction.

Salary: $120,000 - $150,000 per year

Estimated Annual Salary Range: Based on national averages and industry standards, we estimate the annual salary for this position to be between $120,000 and $150,000.



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