Automation Systems Specialist

2 weeks ago

Jacksonville, Florida, United States Siemens Industry, Inc. Full time
About the Role

We are seeking a highly skilled Automation Systems Specialist to join our team at Siemens Industry, Inc. As a key member of our team, you will be responsible for performing assigned tasks on automation systems, including service agreement maintenance, projects, and on-call (time and material) service.

Key Responsibilities:

  • Execute digitalization and standard service operations strategies
  • Work with multiple internal service team members, including Service Sales, Client Service Managers, Service Coordinators, and RAM Digital Service Center personnel
  • Follow safety requirements as outlined by Siemens and customers
  • Successfully complete assigned training as outlined in the training path
  • Follow mandatory policies, procedures, and standards
  • Develop relationships at all levels within the customer's organization and exhibit strong customer service skills
  • Identify customer needs and make prioritized recommendations for service agreement adds, upgrades, and escalations
  • May coordinate with contractors on job sites and maintain tools and test equipment
  • Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types and complete service ticket documentation per the policy
  • Follow and maintain preventive maintenance schedules and maintain complete and accurate documentation of services performed and generate reports within Siemens tools
  • Provide instructions to customer personnel regarding proper system operations and assist with training
  • Identify and report system discrepancies, suggest system upgrade opportunities, and may assist in pricing of repairs and upgrades to existing agreement
  • Perform system checkout and startup on projects, participate in job site final walk and/or final completion for systems-to-service turnover on assigned jobs
  • Lead and mentor other Service Technicians and identify quote deficiency repairs
  • Develop strong working relationships with internal and external customers, identify needs, and resolve issues, and use Siemens technology and devices
  • Work overtime when needed (Compressed schedule performance can be a factor and will require extended hours to meet commitments)
  • Work rotational On-Call and/or Minimal Overnight Travel
  • Have the ability to work remotely, manage time effectively and meet established deadlines and to work in a team environment providing dedicated support to our customers

Requirements:

  • Electro-mechanical experience (either in a previous role or through education) and user PC/software skill
  • 1+ years of experience performing preventive maintenance and diagnostics of automation systems
  • Demonstrated on-the-job experience with:
  • Open protocols such as BACnet, Modbus, and TCP/IP Ethernet and networking
  • Engineering concepts, programming, job start-up and checkout, and troubleshooting
  • Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment, working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
  • Must be able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
  • Experience with Microsoft Office (Word, Excel, and Outlook)
  • Must be 18 years of age and possess a valid driver's license with limited violations
  • Legally authorized to work in the United States on a continual and permanent basis without company sponsorship

Preferred Qualifications:

  • High school diploma or state-recognized GED
  • Specialized skill training/certification
  • Experience installing and servicing electronic control or HVAC equipment; 3+ years
  • Demonstrated knowledge of building automation systems, PLCs, HVAC, electrical concepts, and building operations
  • Engineering and programming (PLC or BMS) background

What We Offer:

  • Our variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
  • The pay range for this position is $30.28 - $52.40 per hr. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

About Siemens:

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

Our Commitment to Diversity, Equity, and Inclusion:

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Learn more about our commitment to DEI here.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

Equal Employment Opportunity Statement:

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Reasonable Accommodations:

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accommodation for disability form. If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision:

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice:

California residents have the right to receive additional notices about their personal information. To learn more, click here.

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