Residence Life Operations Professional

6 days ago

New York, New York, United States Manhattan College Full time

At Manhattan College, we are seeking a highly skilled and motivated Residence Life Operations Professional to join our team. This individual will be responsible for overseeing the implementation of various processes and procedures that promote a welcoming, educational, and safe environment for students.

The ideal candidate will have experience working with diverse groups of stakeholders, including students, faculty, and staff, to establish policies, improve systems, and build a community that enhances the overall residential student experience. A strong ability to navigate complex database systems, communicate effectively using various platforms, and interpret data is essential.

This role requires the incumbent to live on-campus in a furnished apartment, participate in a 24-hour duty rotation, and participate in division and College-wide committees and initiatives. Occasional night and weekend work may also be required.

Key Responsibilities:

  • Serve as a key resource to various staff and departments relating to housing processes
  • Supervise area coordinators in managing projects, providing administrative and technical support
  • Provide supervision, training, and oversight for Area Coordinator staff and Resident Assistant staff
  • Create a sense of shared purpose and cohesion for the Residence Life staff
  • Align, advocate for, and build capacity for equity and wellbeing through consultation, student learning, strategy development, communication, and a settings- or environments-based approach to campus conditions
  • Promote, leverage, advocate, and hold self, others, and the organization accountable to workplace diversity, equity, inclusion, and well-being
  • Care for oneself to be present, productive, and successful in and out of work
  • Implement a comprehensive training and development plan for professional staff
  • Attend weekly Residence Life staff meetings, weekly supervision meetings, and division-wide meetings and gatherings as necessary

Responsibilities:

  • Provide support to students on a daily basis, including resource referrals, emotional support, and skill development
  • Understand and balance the overlapping needs of the institution and individual students, making appropriate judgments regarding upholding policy and making exceptions for individual cases
  • Implement a comprehensive outreach, recruitment, selection, training, and development plan for student staff
  • Mediate group conflicts through the use of Restorative Practices or individual counseling
  • Maintain contact with students' families, faculty advisors, and other concerned individuals/departments as necessary
  • Use knowledge and experience of institutional structure, available resources, and community priorities in decision-making
  • Participate as part of a 24/7 on-call rotation, supporting residential students through crisis and emergency situations as needed, partnering with Public Safety and other College support services
  • Make referrals and follow-up on CARE team matters as needed
  • Access student needs and develop strategies to support individual students through various emotionally/mentally taxing situations
  • Serve as one of the hearing officers for the student conduct process

Housing Operations Management:

  • Collaborate and communicate effectively with other campus departments such as Physical Plant, Student Accounts, Campus Dining, etc.
  • Work with contracted vendors to ensure the seamless integration of campus housing software with Manhattan systems such as Banner, Argos, Starfish, etc.
  • Assist in creating and executing a housing marketing plan to attract and retain undergraduate, graduate, and veteran residents, including the development of materials
  • In coordination with the Director, develop a communication plan for residents including major initiatives such as fall move-in, spring closing, housing selection, etc.
  • In collaboration with campus partners, plan and execute major initiatives for fall move-in, spring closing, housing selection, etc.
  • Administer auxiliary services for residents; ID card access, wireless internet, television, and laundry
  • Monitor resident satisfaction with dining services and meal plans; regularly inspect dining areas and kitchens
  • Maintain and expand online student services in conjunction with Information Technology Services
  • Stay current on best practices in residential master plans
  • Support Admissions, Alumni Affairs, Academic Affairs, Business Affairs, and Conference and Events Services (for Summer Camps & Conferences) with housekeeping and logistical support for high-profile events in the residence halls

Assessment and Evaluation:

  • Analyze and distribute occupancy and vacancy data regularly, preserving strict confidentiality of student records
  • Gather housing occupancy and student satisfaction assessments to support retention efforts
  • Review and analyze data regarding occupancy and forecast projections for upcoming years
  • In collaboration with colleagues, review and assess the alignment between current initiatives and the Colleges strategic direction and policies. Provide recommendations to align efforts throughout the department, across campus, and assist with the development of evaluation measures
  • Upon request produce reports on year-to-year statistics in order to effectively communicate departmental work to external audiences

Education and Experience:

  • Bachelor's degree required
  • 2 years of residence life experience
  • Experience working with Starrez, Banner, Maxient, and other higher education software
  • Maintain positive relationships with students and families, campus partners, and vendors
  • Strong administrative, planning, and problem-solving skills
  • Knowledge of the practices, strategies, and timeline for the operation of a successful residence life program
  • Organized and able to work on multiple projects simultaneously while prioritizing deadlines
  • Customer service-oriented approach to working with various stakeholders
  • Excellent written, oral, and interpersonal skills

Estimated Salary:$62,800-$70,200 per year, based on qualifications and experience

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