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Insurance Service Representative
2 months ago
Start a career at Insure Response, a division of Insite Support Services, and take the first step towards a rewarding career in the insurance industry.
This entry-level position offers a great opportunity to learn the insurance industry and get paid to become a licensed insurance agent. We're looking for customer service-oriented individuals who are interested in Property and Casualty insurance business and are willing to grow along with us.
Responsibilities:- Answer incoming call center questions for multiple clients about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries.
- Demonstrate accuracy in processing client policy modifications based on the data given.
- Verify new customers' coverage and present policyholders with proof of insurance paperwork.
- Keep track of all customer inquiries in multiple CRM or Agency management software.
- Stay up to date on new marketing efforts to answer insurance product inquiries utilizing all the resources available.
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved.
- Customer service oriented. Previous customer service a plus.
- Excellent active listening, interpersonal and verbal and written communication skills.
- Proficient typing and computer multi-tasking skills. Minimum of 35 WPM.
About Insure Response, LLC
Insure Response, LLC is a division of Insite Support Services. Insite was founded in 1999 by experienced call center professionals with the goal to affordably deliver to small and mid-market companies the same sophisticated call center service enjoyed by big companies for years.
In 2014 the decision was made to establish Insure Response, LLC which focuses solely on the insurance industry related support. Today, with two U.S based call centers located in Newberry, South Carolina and Nevada, Missouri Insite and Insure response remain dedicated to continuously developing the premier customer service operation to profitably attract and retain partners by investing in the training and technical resources to ensure employee pride and client satisfaction.
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