Amazon Warehouse Customer Service Associate

3 weeks ago

Jackson, Mississippi, United States Amazon Warehouse Full time
Amazon Warehouse Customer Service Associate Job Overview

You're on your way to joining the dedicated team at Amazon Warehouse that makes the return and pickup of packages convenient for our customers at our Locker+ retail locations. We are looking for associates who are ready to delight our customers with quality service, have an up-for-anything attitude, and thrive in an ever-changing environment. Our associates go beyond assisting with customer orders, they connect personally with our customers and uplift their lives – even if for just a few moments. Associates work in designated retail locations – where it's convenient for our customers – helping facilitate the delivery and return of customer orders.

Duties & Responsibilities
  • Receive, pick, and stow customer orders, process returns, and prepare for delivery.
  • Assist customers with questions they may have.
  • Work through problem-solving scenarios for customers.
  • Maintain a clean, safe, and organized workspace.
  • Manage responsibilities for a Locker+ location, including opening and closing site.
  • Use technology like smartphones and handheld devices to sort, scan, and prepare orders.
  • Receive truck deliveries.
What it's like at Amazon Warehouse locations
  • Safety. Your safety is important to us, so we provide safe working conditions.
  • Surroundings. You'll be behind a counter, working with customers. Depending on the Locker+ site, you may be working in a Whole Foods Market, a freestanding location, a partner retailer, or even in the lobby of a warehouse.
  • Activity. You'll be on your feet for the majority of your shift, helping customers and sorting packages.
  • Temperature. Our Locker+ locations are in comfortable, climate-controlled environments.
  • Noise level. Sound levels are minimal, what one would expect in a grocery store.
  • Dress code. Relaxed, with a few rules to follow for safety. Comfortable, closed-toe shoes are required and protective safety footwear are required in select business units. Depending on the role or location, Amazon provides a $110 Zappos gift code towards the purchase of shoes, in order to have you prepared for your first day on the job.
Why You'll Love Amazon Warehouse
  • Schedule flexibility. Depending on where you work, schedules may include full-time (40 hours), reduced-time (30-36 hours) or part-time (20 hours or less), all with the option of working additional hours if needed.
  • Shift options. Work when it works for you. Shifts may include overnight, early morning, day, evening, and weekend. You can even have four-day workweeks and three-day weekends.
  • Anytime Pay. You can instantly cash out up to 70% of your earnings immediately after your shift (for select employee groups).
Our Workplace
  • State-of-the-art facilities. We have modern warehouses that are clean and well-organized.
  • Safety. Your safety is important to us, so we provide protective gear. All teams share safety tips daily.
Our Team
  • Culture. Be part of an inclusive workplace that offers a variety of DEI programs and affinity groups.
  • Team environment. Work on small or large teams that support each other in a workplace that's been ranked among the best workplaces in the world.
  • New skills. Depending on the role and location, you'll learn how to use the latest Amazon technology – including handheld devices and robotics.
Our Company
  • Benefits. Many of our shifts come with a range of benefits that may include pay and savings options, healthcare, peace of mind for you and your family, and more.
  • Career advancement. We have made a pledge to upskill our employees and offer a variety of free training and development programs, and we also have tuition support options for select employee groups.

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