Logistics Coordinator Specialist
2 weeks ago
Dispatcher
About the Role:This position involves performing various duties associated with dispatching functions to provide prompt and efficient service to customers.
Main Responsibilities:- Answer incoming telephone service requests and log customer service calls with pertinent information in the system.
- Schedule service calls to technicians and supply necessary information, determining priorities for service calls.
- Maintain a follow-up system for parts ordered by technicians to ensure complete customer satisfaction according to company policies and guidelines.
- Maintain inspection lists, including Automatic Scale, Wrapper, and General Line.
- Manage files of equipment, which may involve calling customers regarding estimates for overhauls, prices for new equipment, and completion of services.
- Perform clerical tasks, such as assisting with tracking consignment, helping walk-in customers, shipping/receiving, handling phone calls for supervisors, etc.
- Train or cross-train other employees as requested.
- Follow up on completed service calls to verify customer satisfaction and promote service contracts.
- Print and mail invoices, manage 3rd-party billing, schedule PMs, and prepare quotes for repairs.
- A minimum of an accredited high school diploma, business or trade school education, or GED.
- A minimum of 1 year of experience in similar or related roles with high-volume dispatching experience.
- The ability to handle competing/multiple priorities.
- Computer skills, including Microsoft Office products (Excel, Word, Outlook).
- Excellent verbal, written, and interpersonal communication skills.
- Prolonged sitting periods are required.
- Extensive periods of time spent on the phone.
- Overtime is sometimes necessary.
- Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.
- Competitive pay rates.
- Favorable insurance options with low premiums.
- Accrued paid vacation and holidays.
- A 401(k) plan with company matching contributions.
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