Logistics Coordinator Specialist

2 weeks ago


Fenton, Missouri, United States Hobart Service Full time
Job Title:

Dispatcher

About the Role:

This position involves performing various duties associated with dispatching functions to provide prompt and efficient service to customers.

Main Responsibilities:
  • Answer incoming telephone service requests and log customer service calls with pertinent information in the system.
  • Schedule service calls to technicians and supply necessary information, determining priorities for service calls.
  • Maintain a follow-up system for parts ordered by technicians to ensure complete customer satisfaction according to company policies and guidelines.
  • Maintain inspection lists, including Automatic Scale, Wrapper, and General Line.
  • Manage files of equipment, which may involve calling customers regarding estimates for overhauls, prices for new equipment, and completion of services.
  • Perform clerical tasks, such as assisting with tracking consignment, helping walk-in customers, shipping/receiving, handling phone calls for supervisors, etc.
  • Train or cross-train other employees as requested.
  • Follow up on completed service calls to verify customer satisfaction and promote service contracts.
  • Print and mail invoices, manage 3rd-party billing, schedule PMs, and prepare quotes for repairs.
Requirements:
  • A minimum of an accredited high school diploma, business or trade school education, or GED.
  • A minimum of 1 year of experience in similar or related roles with high-volume dispatching experience.
  • The ability to handle competing/multiple priorities.
  • Computer skills, including Microsoft Office products (Excel, Word, Outlook).
  • Excellent verbal, written, and interpersonal communication skills.
Physical Requirements:
  • Prolonged sitting periods are required.
  • Extensive periods of time spent on the phone.
  • Overtime is sometimes necessary.
Benefits:
  • Estimated Salary: $45,000 - $65,000 per year, depending on location and experience.
  • Competitive pay rates.
  • Favorable insurance options with low premiums.
  • Accrued paid vacation and holidays.
  • A 401(k) plan with company matching contributions.


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