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Principal Salesforce Systems Analyst
1 month ago
We are seeking a highly skilled Principal Salesforce Systems Analyst to join our Enterprise Applications team within Information Technology. As a key member of our team, you will be responsible for the overall architecture and design of our student CRM application on Salesforce.
Key Responsibilities- Collaborate with university stakeholders to support and enhance Salesforce functionality and bring about new solutions in our enterprise Salesforce environment.
- Develop business processes and workflows, engage in application design, hands-on configuration of the Salesforce instance, testing, and implementation.
- Lead application projects when needed and facilitate change management.
- Troubleshoot systems issues and provide remediation solutions to management.
- Bachelor's Degree
- 10+ years of experience as an IT business analyst or systems analyst working on enterprise applications
- 4 to 7 years of hands-on Salesforce experience engaging in business analysis, support for production Salesforce applications, App Exchange products, and custom objects, workflows, validation rules, and process builder.
- A strong working knowledge of Salesforce and a thorough understanding of the Salesforce object model
- Salesforce Administrator Certification
- Demonstrated experience using declarative functionality such as workflow or process builder
- 3 to 5 years demonstrated experience with a Salesforce communications application such as Pardot and/or Marketing Cloud or other communication tools that integrate with Salesforce
- 3+ years of demonstrated experience with one or more of the following: Salesforce Knowledge, Live Agent, Events application, texting
- A self-starter with demonstrated ability to understand new technologies and solve problems creatively and collaboratively
- Excellent written and oral communication skills
- MS Degree
- Experience with Lightning UI applications
- Experience with Salesforce Education Data Architecture (EDA) and/or Education Cloud
- Experience with Salesforce Community Cloud.
- Experience using a range of Salesforce and partner products, including one or more of the following: FormAssembly, Docusign, chat / texting, analytics, and AI
- Domain knowledge supporting one or more of the following: recruiting; digital marketing and communications; call center and service operations; events operations; analytics; AI
- PMP Certification
- Experience with Student Information Systems in a higher education setting
- Strong communication skills tailored to technical and business audiences
- Problem-solving is an essential skill. Position needs to identify problems and get the best solutions using all available resources
- Planning is necessary to ensure tasks are completed according to defined expectations
- Prioritizing the multitude of project requests, operational requests, and identified issues is critical to job success
- Ability to obtain Salesforce Certifications and other technical certifications
This is an SEIU 888 Professional Union position, Grade P21. Initial review of applications will begin immediately and continue until the position is filled. However, the position may close when an adequate number of qualified applications is received.
