Field Property Claims Specialist

2 weeks ago

Brainerd, Minnesota, United States American Family Insurance Full time

About Us:
At American Family Insurance Claims Services (AFICS, Inc.), we are committed to transforming our claims operations to prioritize our customers' needs. Our mission is to protect and restore the dreams of our clients during their most challenging times.

Our Vision:
We are harnessing our expertise, innovative technology, and new methodologies to revolutionize one of the largest sectors in America, fostering a positive impact that enables our customers, communities, and organization to flourish.

Role Overview:
As a Property Claims Specialist, you will investigate and manage property claims, determining liability, gathering information, reviewing coverage, coordinating appraisals, and settling claims. This position is essential in supporting our Claims Division's goal of delivering exceptional customer service and collaborating with agencies to ensure a seamless claims experience.

Key Responsibilities:

  • Investigate the origin and cause of claims by engaging with relevant parties, including insured individuals, claimants, agents, and experts.
  • Identify complex issues and seek assistance when necessary, handling claims with integrity.
  • Manage both first-party and third-party claims across various policy types and endorsements.
  • Conduct on-site inspections as required, assess damages, and negotiate claims with involved parties.
  • Respond to customer inquiries, make informed decisions, and close files as appropriate.
  • Interpret and apply policy details, leases, and contracts to assigned losses.
  • Proactively communicate the claims process and status to all parties, addressing questions or redirecting as needed.

Qualifications:

  • Proven experience in delivering customer-focused solutions and support.
  • Experience in handling first-party and third-party claims across multiple lines.
  • Demonstrated ability to manage moderately complex claims.
  • Strong understanding of policies and endorsements related to casualty coverage.
  • Comprehensive knowledge of the claims handling process.

Licensing Requirements:

  • Valid driver's license with an acceptable driving record.
  • State-specific property casualty claims licensing as required.

Travel Expectations:

  • Willingness to travel up to 50% of the time.
  • Potential for catastrophe duty requiring travel up to 75% as applicable.

Physical Requirements:

  • Ability to navigate various environments, including those with higher hazards than typical office settings.
  • Capability to adjust or move objects weighing up to 50 pounds.

Working Conditions:

  • Exposure to varying temperatures and outdoor elements.
  • Ability to work in noisy environments and confined spaces.

Compensation and Benefits:
We offer a competitive compensation package, including comprehensive medical, dental, and vision benefits, a 401(k) plan, a pension plan, paid holidays, and a generous paid time off program. Additional benefits include a student loan repayment program and paid family leave.

Equal Opportunity Employer:
We adhere to all applicable laws regarding non-discrimination and equal opportunity, considering qualified applicants with criminal histories as permitted by law.

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