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Facilities Operations Manager

2 months ago

Schaumburg, Illinois, United States Schaumburg Lodging LLC Full time
Job Overview

Schaumburg Lodging LLC is in search of a skilled Facilities Operations Manager. The primary duty of the Facilities Operations Manager is to ensure the property is appealing, secure, and well-maintained, employing a systematic approach that enhances guest satisfaction while adhering to budgetary constraints. This role encompasses the maintenance, repair, refurbishment, renovation, and overall upkeep of the establishment.

This is a full-time, hourly role that necessitates flexibility in scheduling. We provide a competitive total compensation package that includes annual performance-based increases, bonus eligibility, and the following benefits:

  • Health and Welfare (Medical, Dental, Vision, Health Savings Account, and Flexible Spending Accounts)
  • Company Paid Short and Long-Term Disability, Basic Life, and AD&D
  • Voluntary Term Life
  • Retirement Benefits (401k)
  • Time Off Benefits (Paid Holidays and PTO)
  • Employee discounts

Required Skills & Knowledge:

  1. Ability to deliver professional and courteous guest service.
  2. Strong time management skills and capability to work independently.
  3. Excellent organizational skills with a keen attention to detail.
  4. Ability to comprehend and follow verbal/written instructions and communicate effectively.
  5. Maintain a positive and professional demeanor when addressing guest and associate concerns.
  6. General mechanical/electrical knowledge with the ability to work on HVAC, refrigeration, and plumbing systems.
  7. Ability to prioritize tasks and perform duties with minimal disruption to guests.
  8. Proficient in operating small equipment.
  9. Willingness to obtain CPO certification if required.
  10. One to two years of prior property maintenance experience is necessary.

Key Responsibilities:

  1. Assist all guests in a professional and courteous manner.
  2. Execute job responsibilities in a cost-effective manner while adhering to budgetary guidelines.
  3. Inspect all operational systems and components of the hotel to ensure proper, efficient, and safe functioning.
  4. Respond promptly to guest issues or concerns and inform the appropriate parties once resolved.
  5. Conduct preventative maintenance, repairs, or recommend repairs for all mechanical/electrical, HVAC, refrigeration, and plumbing systems, as well as all building components and furnishings. Advise management if external contractors are necessary.
  6. Maintain the grounds, landscaping, and parking areas in a clean, safe, and appealing manner.
  7. May be required to assign and oversee the work of other maintenance staff.
  8. Perform preventative maintenance in a timely manner, ensuring all elements of the hotel meet brand standards.
  9. Conduct painting, carpentry, plumbing, carpet cleaning, and other tasks as needed.
  10. Procure and maintain an inventory of supplies, ensuring adequate quantity and quality.
  11. Keep all storage areas, shops, and mechanical spaces clean, safe, and secure.
  12. Acquire a working knowledge of the property and facilities to effectively respond to guest inquiries.
  13. Understand and apply all hotel safety and security protocols to maintain a secure environment for employees and guests.
  14. Keep supervisors promptly informed of any significant issues or unusual matters for timely corrective action.
  15. Perform any other duties as assigned.

Additional Considerations:

  1. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions without compromising guest satisfaction or business operations.
  2. This job description is not intended to encompass all duties that may be performed by the individual in this position. Associates may be required to follow any other job-related instructions and perform other job-related duties as requested by their supervisor.

Physical Demands:

The Facilities Operations Manager will work both indoors and outdoors regularly. This position requires continuous standing, walking, lifting, carrying, bending, and reaching throughout the shift. Potential hazards may include, but are not limited to, slipping and tripping, working with sharp objects and tools, operating equipment, and exposure to variable temperatures, weather elements, bloodborne pathogens, chemicals, and fumes.

Candidates offered employment must undergo a background check and drug test.

We are an E-Verify participating employer.

EOE M/F/Vet/Disability