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Airport Customer Service Representative

2 months ago

Pittsburgh PA USA, United States Southern Airways Corporation Full time
About the Role

Southern Airways Corporation is seeking a highly skilled and customer-focused Airport Customer Service Agent to join our team. As a key representative of our airline, you will be responsible for providing exceptional service to our passengers, ensuring a smooth and safe travel experience.

Key Responsibilities
  • Ensure compliance with FAA, airline, and airport regulations
  • Enforce safety and security measures, protecting sensitive areas
  • Create and modify reservations, check in passengers, and handle luggage
  • Provide information on arrival and departure times, boarding procedures, and seating arrangements
  • Process credit card payments and direct aircraft parking and dispatch on the ramp
  • Maintain a clean and organized work area, and perform other duties as assigned
Requirements
  • Excellent written and verbal communication skills
  • Able to read, write, and speak English effectively
  • Professional appearance and manner
  • Ability to learn and communicate the company's Contract of Carriage
  • Courteous and able to interact effectively with passengers, coworkers, and management
  • Ability to maintain composure and diffuse stressful situations
  • Detail-oriented and self-motivated
Qualifications
  • High school diploma or equivalent
  • Valid driver's license and reliable transportation
  • Computer skills and ability to learn reservation and phone systems
  • Basic math abilities
  • Ability to work within a 24/7 operation, including holidays
  • Ability to pass a 10-year background check and pre-employment drug screen
  • At least 18 years of age and authorized to work in the U.S.
Physical Requirements
  • Lift 70-pound suitcase from the floor to 18 inches and carry for up to 25 feet
  • Perform repetitive tasks and motions, including bending, squatting, and twisting
  • Stand for extended periods and work in all weather conditions
About Southern Airways Corporation

We are an EEO/AAP employer and welcome applications from all qualified candidates. We are committed to providing exceptional service and prioritizing passenger safety. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.