Spa Receptionist

3 weeks ago

Green Bay, Wisconsin, United States Kohler Full time

Job Summary:

We are seeking a highly skilled and customer-focused Spa Receptionist to join our team at Kohler Waters Spa. As a key member of our spa team, you will be responsible for providing exceptional service and maintaining a clean and welcoming environment for our guests.

Key Responsibilities:

  • Provide service and maintain cleanliness standards at a high level, ensuring a Forbes 5-Star experience for our guests.
  • Utilize our Property Management System to process transactions, complete orders, and accurately book/edit spa treatments.
  • Stay knowledgeable about spa treatments, policies, amenities, and options, and effectively communicate with our guests.
  • Process retail transactions with attention to detail and accuracy.
  • Receive and resolve guest feedback and complaints, with supervision, to ensure a positive experience.
  • Enforce spa policies and maintain a relaxing atmosphere, with supervision and support.
  • Attend spa events and staff meetings to stay informed and ensure exceptional guest experiences.
  • Comply with Kohler Company attendance policy, safety standards, and spa SOPs to create a safe and engaging work environment.

Requirements:

  • Must be 18 years old or older.
  • Prior customer service experience in a spa environment is preferred but not required.
  • Strong communication skills and ability to work in a fast-paced environment.
  • Strong attention to detail.
  • Ability to perform tasks requiring use of multiple computer and guest management systems.

Why Choose Kohler?

We offer a competitive total rewards package, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. Our mission is to help people live gracious, healthy, and sustainable lives.

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