Customer Service Representative
3 weeks ago
Cox Communications is seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. This is a remote opportunity that requires living in Omaha, Oklahoma City, Wichita, Baton Rouge, or Hampton Roads, or a surrounding community within the state of Nebraska, Oklahoma, Kansas, Louisiana, or Virginia.
Key Responsibilities:- Provide exceptional customer service to resolve technical issues and answer customer inquiries in a timely and professional manner.
- Work collaboratively with customers to understand their needs and provide solutions that meet their expectations.
- Upsell and cross-sell products and services to customers, ensuring a seamless customer experience.
- Utilize technical skills to troubleshoot and resolve complex technical issues, escalating as necessary.
- Meet or exceed sales and customer satisfaction targets, while maintaining a high level of customer engagement.
- High school diploma or equivalent required; 6 months of customer service or sales experience preferred.
- Ability to work in a fast-paced, dynamic environment with a focus on customer satisfaction.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
- Basic computer skills and proficiency in software applications, including CRM systems.
- Ability to work a non-traditional schedule, including evenings, weekends, and holidays.
- Competitive hourly rate of $23.75/hour, with opportunities for additional compensation based on performance.
- Flexible work schedule, with the ability to work from home and maintain a healthy work-life balance.
- Opportunities for professional growth and development, with training and support to help you succeed in your role.
- A comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
- A dynamic and supportive work environment, with a focus on teamwork and collaboration.
Cox Communications is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer experiences.
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