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Assistant Manager for Convenience Retail

2 months ago

Berlin, Massachusetts, United States Haffner's Full time
Position Overview

Role: Assistant Manager for Convenience Retail

Company Overview: Haffner's: A Family-Owned Leader in the Industry, Committed to Integrity and Safety.

At Haffner's, we pride ourselves on being more than just a business; we are a family. As a key player in the wholesale fuel distribution sector in New England, we manage a network of 72 service stations, convenience outlets, car wash facilities, and food service venues. Our esteemed Haffner's brand is recognized across Massachusetts, New Hampshire, and Maine.

Our services extend beyond fuel distribution, encompassing heating oil, propane, and HVAC solutions for 45,000 clients in the region. Our dedication to integrity and safety is paramount, influencing every aspect of our operations. We focus on fostering relationships and consistently making ethical choices.

Our workplace culture emphasizes growth, innovation, and excellence. By joining our team, you will play a vital role in our ongoing achievements, upholding our core values of 'Fueled by Family,' 'Always do the right thing,' and 'Safety...In everything we do.' Become part of a vibrant, forward-thinking organization that is influencing the future across various business sectors.

Haffner's is on the lookout for an Assistant Manager to enhance customer satisfaction within our retail environment. This role involves supporting the Store Manager in executing company policies, procedures, and the commitment to exceptional customer service. You will collaborate closely with store personnel to ensure daily operations and responsibilities are fulfilled as directed by the Store Manager. You should be capable of effectively performing the Store Manager's duties in their absence.

Employee Benefits:

· Competitive, On-Demand Compensation

· Discounts at all company-operated food service locations

· Health, Dental, and Tuition Reimbursement (for full-time employees)

· Fuel Discounts and Kick Cards

· Opportunities for Advancement at all levels

Potential for Growth and Additional Benefits Available

Preferred Qualifications:

· Strong interpersonal skills to inspire and motivate others.

· Proven ability to address business challenges effectively.

· Capability to prioritize tasks and complete them efficiently.

· Results-oriented with a proactive approach to responsibilities.

· Enthusiastic self-starter with a confident and positive demeanor.

Key Responsibilities:

· Address all customer inquiries, complaints, or requests promptly, reporting feedback and actions taken to the Store Manager.

· Maintain a clean, well-stocked store that provides a welcoming atmosphere.

· Capable of managing daily administrative tasks in the absence of the Store Manager, adhering to company protocols.

· Prepared to undertake all managerial responsibilities when the Store Manager is unavailable.

· Serve as a positive role model for fellow team members.

· Supervise staff in the Store Manager's absence.

· Assign and oversee shift duties to ensure store conditions meet Store Manager expectations.

· Assist the Store Manager in monitoring daily shift responsibilities.

Essential Skills:

  • Excellent interpersonal abilities.
  • Service-oriented and enthusiastic attitude.
  • Ability to complete tasks within set timelines.
  • Dependable and respectful towards colleagues.
  • Strong work ethic and commitment to excellence.

Work Environment:While fulfilling the responsibilities of this position, employees are regularly required to stand, reach, and lift. The role involves regularly lifting and/or moving up to 10 pounds, frequently lifting and/or moving up to 25 pounds, and occasionally lifting and/or moving up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Haffner's is dedicated to equal employment opportunities and providing reasonable accommodations for individuals with physical and/or mental disabilities. We value diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law.

Haffner's is committed to ensuring a safe working environment for all employees.