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Customer Service Representative
1 month ago
Cable One is seeking a highly motivated and customer-focused individual to join our team as a Customer Care Specialist. In this role, you will be responsible for securing new recurring revenue from residential prospects and securing new incremental revenue from existing customers through proactive communication.
Key Responsibilities- Gain a deep understanding of customer care concepts, procedures, and methodologies.
- Perform entry-level assignments within a specific region or business area.
- Respond to customer-generated tickets and provide personalized communication.
- Ask questions and actively listen to customers to understand their issues and concerns.
- Assist with or perform a range of customer support duties, including:
- Providing billing and pricing information to customers.
- Resolving standard issues remotely and educating customers on steps for issue resolution.
- Tracking down information needed to accurately respond to customer questions and needs.
- Arranging product returns and exchanges.
- Performing add, change, delete requests in hosted platforms.
- Scheduling service appointments if the problem cannot be remotely resolved.
- Training customers in product use and functionality.
- Escalating difficult or unexpected issues to more senior team members or supervisor for help and/or resolution.
- Promoting Cable One products, features, and services for potential upselling.
- Documenting customer inquiries, status, and resolution.
- Following up with customers to ensure satisfactory issue resolution.
- A minimum of one year of proven sales experience, or 2 years of college, or equivalent combination of sales experience and college education.
- Stable work history.
- A valid driver's license, reliable transportation/vehicle (where applicable), and automobile insurance as required by Hargray.
- Maintain proper appearance/attitude at all times to represent Hargray in the community.
- Basic mathematical and computer skills.
- Ability to work in adverse weather conditions, walk for extensive periods, and lift up to 50 pounds.
- Ability to work evening and weekend requirements.
- Proficient time management skills and ability to prioritize.
- Strong written and verbal communication skills.
- Medical, dental, and vision plans - start when you start.
- Life insurance (self, spouse, children).
- Paid time off (vacation, holiday, and personal/sick days).
- 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation).
- Group Legal plan with Identity Theft Protection.
- Tuition reimbursement (up to $5,250 on 1st year).
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs.
- Advancement opportunities.
- Collaborative work environment.
Cable One and our family of brands believe in the importance of diversity and inclusion. We strive to create a workplace where every associate feels valued, respected, and empowered to contribute their unique talents and perspectives.
We are an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.