IT Support Specialist

2 months ago


Omaha, Nebraska, United States Creighton University Full time
Job Summary

We are seeking a highly skilled IT Support Specialist to join our team at Creighton University. As a key member of our IT department, you will provide technical support and solutions to faculty, staff, and students for all aspects of PC/Apple/Mobile device support and configuration.

Key Responsibilities
  • Provide technical support and solutions to users via phone, remote tool, and/or on-site visits
  • Assist users in troubleshooting and resolving Windows and Apple hardware and software issues
  • Document all workflow using standard incident/request management tools
  • Solve moderately complex problems and may coordinate required effort from multiple support groups
  • Work in a 0-3 Tiered support environment and may be required to work in any of the four tiers as needed
Requirements
  • Bachelor's degree in a related area and/or equivalent technical experience
  • Minimum of 2 years combined experience in on or more of the following: phone, deskside, and/or remote based technical support experience for Microsoft and Apple technology; working with Ivanti and/or Apple JAMF endpoint management platforms; supporting mobile devices including Apple, iOS, Android, and Microsoft
  • Understanding of basic TCP/IP network topologies and related technology
  • ITIL Foundations Certification or pass within first 6 months of accepting this position
  • ITF Certification within first 6 months of accepting this position
Preferred Qualifications
  • Windows and Apple certifications
  • Knowledge of Microsoft Office Suite, including O365
  • Experience with video conferencing tools, including Zoom and MS Teams
What We Offer

Creighton University is committed to providing a safe and non-discriminatory educational and employment environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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