Retail Sales Specialist
1 week ago
Trek is a fantastic workplace that offers remarkable benefits for all its employees. We are dedicated to creating products we are passionate about, delivering exceptional service to our customers, and making a positive impact by encouraging more people to ride bikes.
As a member of our team, you will be supported, motivated to learn and grow, and provided with numerous opportunities for personal and professional development.
Job Overview
Our Sales Associates play a crucial role in fulfilling Trek's mission by delivering outstanding service to our customers and promoting cycling as a lifestyle.
From the moment customers arrive until they leave with their new bicycles, our Sales Associates guide them through every step to achieve their cycling aspirations, ensure their bicycles are well-maintained, and guarantee a memorable experience.
Key Responsibilities:
- Enhance your sales and customer service skills through training, role-playing, and hands-on experience.
- Meet individual monthly and annual sales goals, aiming for a minimum of $400,000 in sales per fiscal year for full-time associates.
- Gain knowledge about bicycles, components, apparel, and technology.
- Engage in daily team meetings and feedback sessions.
- Utilize our Customer Service Process to provide exceptional service.
- Follow up on quotes and maintain communication with leads.
- Make informed decisions that prioritize customer satisfaction.
When not assisting customers, you will also:
- Complete daily operational tasks.
- Ensure store merchandising aligns with visual standards, including product placement and inventory management.
- Conduct weekly inventory counts.
- Assemble or prepare new bicycles for display.
- Prepare customer bicycles for servicing by our technicians.
What You Bring:
- A positive, proactive attitude.
- A passion for making a difference through cycling and collaborating with like-minded colleagues.
- A willingness to learn and grow.
Trek Benefits:
- A flexible and enjoyable company culture.
- 401(k) plan with matching contributions and Employee Stock Ownership Plans (ESOP).
- Employee discounts on all products.
- Significant discounts at partner retail locations.
We are an Equal Employment Opportunity (EEO) Employer, committed to diversity and inclusion in the workplace.
For more information about our policies, please refer to our E-Verify participation.
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