Software and Hardware Troubleshooter

5 days ago


Salt Lake, Utah, United States Clicklease Full time
Job DescriptionAs a Technical Support Specialist at Clicklease, you'll play a pivotal role in transforming equipment financing into a gateway for entrepreneurs to turn their dreams into reality. Our team is dedicated to delivering exceptional customer experiences, and we're seeking a talented individual to join our ranks. If you're passionate about purpose-driven work, innovation, and making a tangible impact, this could be the perfect opportunity for you.

Responsibilities:

  1. Investigate and resolve user problems with software and hardware.
  2. Field support calls, chat, email, or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
  3. Determine steps and procedures taken to identify and resolve the problem.
  4. Apply knowledge of computer software, hardware, and procedures to solve problems.
  5. Maintain knowledge of technology innovations and trends.
Requirements

Key qualifications include:

  • Diploma in computer science, information technology, or relevant experience.
  • At least 1 year of experience in customer technical support highly preferred.
  • Excellent verbal and written communication skills.
  • Ability to explain technical issues to technical and nontechnical employees and customers.
  • Strong analytical and problem-solving skills.

We offer a competitive salary and benefits package, including $60,000 per year, on-site work, exempt status, and a flexible schedule with rotating Saturdays.



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