Software and Hardware Troubleshooter
5 days ago
Responsibilities:
- Investigate and resolve user problems with software and hardware.
- Field support calls, chat, email, or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns.
- Determine steps and procedures taken to identify and resolve the problem.
- Apply knowledge of computer software, hardware, and procedures to solve problems.
- Maintain knowledge of technology innovations and trends.
Key qualifications include:
- Diploma in computer science, information technology, or relevant experience.
- At least 1 year of experience in customer technical support highly preferred.
- Excellent verbal and written communication skills.
- Ability to explain technical issues to technical and nontechnical employees and customers.
- Strong analytical and problem-solving skills.
We offer a competitive salary and benefits package, including $60,000 per year, on-site work, exempt status, and a flexible schedule with rotating Saturdays.
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Hardware and Software Specialist
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