Customer Relations Associate
2 weeks ago
**Position Overview:**
We are seeking a dedicated **Customer Service Clerk** to join our team at Old Dominion Freight. This role is essential in delivering outstanding service to our clients while supporting the operational team in a dynamic environment.
**Key Responsibilities:**
- Manage incoming calls and emails with professionalism and efficiency.
- Provide accurate information regarding rates, sales proposals, and shipment statuses.
- Assist customers in completing necessary documentation such as Bills of Lading and freight labels.
- Address customer inquiries and resolve issues promptly.
- Deliver exceptional service to both internal and external stakeholders.
- Support general office tasks including filing, mailing, and copying as required.
- Digitally archive important documents such as Bills of Lading and Delivery Receipts.
**Qualifications:**
- High School diploma or equivalent is preferred.
- A minimum of one year of experience in customer service, ideally within the transportation sector.
- Strong attention to detail and organizational skills.
- Excellent verbal and written communication abilities.
- Proficient in Microsoft Office applications.
- Experience with AS400 systems is a plus.
- Able to manage multiple tasks and priorities in a fast-paced setting.
- Quick learner with a demonstrated ability to adapt to new systems and processes.
**Why Join Us?**
As a valued member of our team, you will enjoy a comprehensive benefits package that includes:
- Health, Dental, and Vision Insurance
- Short-Term and Long-Term Disability Coverage
- Flexible Spending Accounts
- 401(k) Retirement Plan
- Wellness Programs
- Employee Credit Union, Vacation, and Holiday Benefits
Old Dominion Freight Line, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome all qualified applicants without regard to race, color, religion, sex, national origin, gender identity, sexual orientation, age, disability, pregnancy, genetic information, military status, or any other characteristic protected by applicable law.
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