Customer Service Representative
1 day ago
We are seeking a highly skilled Customer Care Specialist to join our team at Cable One. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our residential customers, ensuring their needs are met and exceeded.
Key Responsibilities:
- Engage with customers: Provide warm and welcoming interactions, whether in person or over the phone.
- Solve problems: Tackle customer issues, provide accurate billing information, and resolve standard problems.
- Drive revenue: Promote our products and services to secure new and incremental revenue.
- Educate and assist: Guide customers on using our products and services, and help them navigate our offerings.
- Follow-up: Ensure every issue is resolved to our customers' satisfaction and continuously improve our service.
- Education and experience: High school diploma or GED, and a few months in customer service. We value your willingness to learn.
- Skills: Outstanding communication, solid data entry, and computer skills. Comfortable with office equipment and handling money?
- Knowledge: Eager to learn about our products and stay up-to-date with what we offer.
Cable One offers an excellent benefits package to our associates, including medical, dental, and vision plans, life insurance, paid time off, 401(k) with 100% company match, group legal plan with identity theft protection, tuition reimbursement, annual community support, associate recognition and awards programs, advancement opportunities, and a collaborative work environment.
Our Commitment:
Diversity lies in the communities we serve and among the associates who dedicate themselves to our continued success. We believe it is our individual and unique talents, backgrounds, and perspectives that, when combined, truly make us an unstoppable force. We are an equal opportunity employer and are committed to keeping our associates and customers safe.
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