Retail Store Operations Manager
2 weeks ago
Retail Store Operations Manager - Phoenix
About The Salvation Army Thrift Store PhoenixThe Salvation Army Thrift Store Phoenix is a dynamic and compassionate organization dedicated to serving the local community. Our Adult Rehabilitation Center (ARC) provides a unique opportunity for individuals to transform their lives through our rehabilitation program.
Estimated Salary: $15.85/hourAbout the JobWe are seeking an experienced Retail Store Operations Manager to join our team at our Main/Phoenix Thrift Store. As a key member of our retail team, you will play a crucial role in ensuring the smooth operation of our store, providing excellent customer service, and promoting a positive shopping experience.
Key Responsibilities:- Taking an active role in day-to-day store operations, partnering with the Store Manager to maintain high standards of customer service and sales performance.
- In the absence of the Store Manager, assuming full responsibility for all store operations, including managing staff, handling customer complaints, and maintaining store appearance.
- Providing coaching, training, and development opportunities to store employees to enhance their skills and performance.
- Ensuring that customer needs are met by maintaining good relationships with customers, donors, and the community, resolving complaints efficiently, and providing quick and courteous service.
- Communicating effectively with Management, addressing personnel issues, and issuing disciplinary warnings, conference reports, employee evaluations, and goals as needed.
- Maintaining the store according to ARC Merchandising Standards, ensuring adequate inventory levels, and implementing effective BRP (Back Room Processing) procedures.
- Implementing loss prevention measures and adhering to safety regulations.
- A minimum of 2 years' previous retail management/supervisory experience.
- High School diploma/GED or equivalent.
- Ability to accurately handle POS/Cash Register operations and cash transactions.
- Valid Driver's license and proof of insurance.
- Pass a background check, including Criminal History and Sex Offender Registry.
- Effective communication and interpersonal skills.
- Paid time off.
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