Customer Service Director for Retail Operations
5 days ago
We are seeking an experienced Customer Service Director to lead our retail operations in Central and Northern Arizona. This role is responsible for driving sales growth, improving customer satisfaction, and fostering a positive work environment.
Key Responsibilities- Develop and implement strategies to increase sales revenue and improve customer experience.
- Lead and manage a team of retail sales associates to achieve store goals and objectives.
- Conduct regular performance evaluations and provide coaching to improve employee skills and productivity.
- Maintain accurate inventory records and ensure efficient stockroom operations.
- Collaborate with store leadership to establish clear company vision and ensure employee engagement.
- Responsible for performance management, including coaching, discipline, and performance improvement plans.
- Bachelor's degree in Business Administration or related field.
- At least 1 year of experience in retail management, preferably with Goodwill of Central and Northern Arizona.
- Proven track record of achieving sales goals and improving customer satisfaction.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- A comprehensive Total Rewards package, including medical, dental, and vision insurance.
- A generous 401(k) matching program.
- Paid time off, sick leave, and holidays.
- Opportunities for career advancement and professional development.
Goodwill of Central and Northern Arizona is a non-profit organization dedicated to helping people overcome barriers to employment and independence. We offer a range of programs and services to support individuals with disabilities, disadvantages, and other challenges.
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Customer Service Director
5 days ago
Tempe, Arizona, United States Goodwill of Central & Northern Arizona Full timeOverviewGoodwill of Central & Northern Arizona is a leading organization dedicated to empowering individuals and communities through education, job training, and employment opportunities. Our team is passionate about making a positive impact and creating a better future for all.Job SummaryWe are seeking an experienced Retail Operations Manager to join our...
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Retail Store Operations Manager
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