Client Experience Director
3 days ago
The Flagstar Bank is seeking a highly skilled Client Experience Director to drive branch revenue growth, operational integrity, and client experience excellence. As a key member of our team, you will be responsible for fostering a culture focused on providing an exceptional client experience, meeting operational excellence standards, and identifying and mitigating reputational, regulatory, employee, and client risks.
About the Role:
This role is ideal for someone with 3+ years of overall branch sales experience and a passion for delivering exceptional client experiences. As a Client Experience Director, you will support the coaching, development, and mentorship of team members, actively seek and deliver client introductions to achieve growth targets, and execute successful sales initiatives.
Key Responsibilities:
• Foster a culture focused on providing an exceptional client experience
• Meet operational excellence standards
• Identify and mitigate reputational, regulatory, employee, and client risks
• Support coaching, development, and mentorship of team members
• Actively seek and deliver client introductions to achieve growth targets
• Execute successful sales initiatives
Requirements:
• High School / High School Equivalency (GED, HiSET, TASC) or equivalent required
• 3+ years of overall branch sales experience required
• Undergraduate Degree (4 years or equivalent) preferred
• Experience in a leadership role preferred
About Flagstar Bank:
Flagstar Bank is an Equal Opportunity Employer committed to diversity and inclusion. We strive to create a workplace where everyone feels valued, respected, and empowered to succeed.
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