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Housekeeping Operations Manager

2 months ago

Ocala, Florida, United States World Equestrian Center Ocala Full time
World Equestrian Center, located in Ocala, Florida, is in search of a Housekeeping Operations Manager to enhance our team. This role involves overseeing the housekeeping functions within the hotel. The ideal candidate should demonstrate exceptional organizational, leadership, communication, time management, and team-building abilities to ensure the smooth operation of housekeeping tasks.

Key Responsibilities:
  • Oversee the cleanliness of guest accommodations, communal areas, lobbies, restrooms, hallways, and dining facilities within the Riding Academy.
  • Manage inventory levels of guest amenities, cleaning supplies, linens, and uniforms.
  • Design and implement effective housekeeping protocols and procedures.
  • Compile reports for management review.
  • Coordinate with the maintenance team to schedule preventive upkeep of rooms and public spaces.
  • Supervise payroll processes and ensure adequate staffing aligns with business needs.
  • Engage in effective collaboration and communication with other departments to foster collective success.
  • Ensure adherence to all policies and procedures as outlined in our operational handbook.
  • Promote positive employee relations through coaching, counseling, and ongoing training and development in line with company policies.
  • Oversee the procurement of all operational supplies while monitoring costs per occupied room to stay within budget.
  • Provide assistance throughout the hotel as required.
  • Ensure compliance with safety protocols and sanitation standards.
  • Lead the recruitment, interviewing, and selection process for new housekeeping team members.
  • Prioritize customer satisfaction in all operations.
  • Act as the Manager on Duty in the absence of senior management.
  • Maintain a flexible work schedule, including nights, weekends, and holidays.
  • Create and update Standard Operating Procedures (S.O.P.s) as necessary.
  • Ensure consistent communication with the front office, TACK Room, and engineering departments.
  • Manage key inventory and controls, conducting regular inspections of the hotel.
This job description does not imply that these are the only responsibilities to be undertaken by the associate in this position. Associates may be required to perform additional job-related tasks as assigned by their supervisor. This document does not establish an employment contract, either implied or explicit, other than an 'at will' employment relationship.

Physical Requirements

The physical demands outlined represent the necessary requirements for an associate to effectively perform the essential functions of this role. Reasonable accommodations can be made to enable individuals with disabilities to fulfill the described essential functions.
  • Physical tasks may include standing for extended periods, pushing, pulling, lifting, shoveling, reaching, and grasping.
  • Attention to detail and accuracy is crucial.
  • Demonstrated leadership and organizational skills are essential.
  • Problem-solving abilities are required.
  • Proficiency in computer usage is necessary.
  • Understanding of forecasting and reporting is beneficial.
  • Ability to implement new programs effectively.
  • Good listening skills are important.
  • Ability to assist and support colleagues is essential.
Qualifications, Education, Experience, Skills, and Abilities:

The World Equestrian Center is managed by Columbus Hospitality Management, a company dedicated to delivering quality service and unforgettable guest experiences in a supportive and welcoming work environment. We prioritize the needs of our team by promoting a healthy work-life balance and offering development opportunities.

We are proud to be a Drug-Free Workplace/EOE. All applicants will be required to undergo a background check prior to employment.