Trade Support Specialist
2 weeks ago
We are seeking a highly motivated and hands-on Trade Support & Quality Assurance Analyst to join our Trading Operations Futures Team.
Key Responsibilities:- Interact directly with member Firm's trading desks to provide operational support.
- Coordinate with external technical staff for firm configurations of trading sessions and networking connectivity.
- Maintain and complete all daily Exchange Operations.
- Evaluate and monitor order status, net positions, daily settlements, and client connectivity.
- Analysis and review of client investigations.
- Participate in the firm's Quality Assurance program.
- Develop, author, and troubleshoot comprehensive test scenarios validated against the testing system.
- Proactively participate in the review of business requirements for the purpose of developing test case scenarios that ensure complete test coverage of application functionality.
- Develop, maintain, and execute test plans that validate new features and releases.
- Ensure all software issues are reported and handled efficiently per the firm's software defect remediation process.
- Participate in all aspects of a full-life cycle development methodology.
- Develop and perform application certification with external clients to ensure smooth transition of new features being enabled in the production environment.
- Communicate status efficiently and ensure the team is on track for all manual testing.
- Provide timely resolution of technical and user-specific issues and requests.
- Engage in continuous process evaluation and improvement.
- Assist Department Manager with Industry-based calls.
- Maintain knowledge of Industry trends and their impact on trade support.
- Troubleshoot technical and functional issues based on exchange Rules and system design.
- Bachelor's degree or equivalent in Finance or IT/Computer Science.
- Proficient in Microsoft Excel.
- Knowledge/prior use of JIRA tracking software is a plus.
- Futures, options, and/or equities Industry background is a plus.
- Experience testing trade execution systems at an exchange or for an ECN/ATS is a plus.
- Must have the capacity to thoroughly understand the Software Quality Assurance testing process and best practices.
- Strong team-based and customer-facing verbal and written communication skills are a must.
- Must possess the aptitude for automated testing of a platform in an integrated testing environment, as well as testing user-interface and transaction-processing systems.
- Effective analytical and problem-solving skills.
- Required to be a self-motivated, patient, dynamic, organized, and responsible team player.
- Function at a high level and prioritize critical tasks in a dynamically changing environment.
- Possess a strong sense of ownership and responsibility.
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