Cloud Support Specialist

3 weeks ago


New York, New York, United States Vantage Full time
About Vantage
Vantage is a cloud cost management and optimization platform that empowers businesses to take control of their cloud infrastructure costs. Our expert team has extensive experience in managing cloud expenses, ensuring transparency and efficiency for companies of all sizes.

We're proud to have industry veterans on our team who have worked at top tech companies like DigitalOcean and AWS. As we continue to grow, our team size is expected to double by the end of 2025.

Our notable customers include leading brands such as Square, Aflac, PBS, FanDuel, Compass, PlanetScale, Starburst, Vercel, and many more.

Vantage has secured $25M in venture capital funding, with recent investments from top-tier investors including Andreessen Horowitz and Scale Venture Partners.

The Role: Technical Support Engineer
This role involves working closely with our Engineering department, collaborating on feature development, bug fixing, and optimizing performance. You'll be embedded within the team, interacting with Product, Customer Success, and Sales teams to drive product goals and strategies.

Key Responsibilities:
  • Collaborate with cross-functional teams to build new features and fix bugs.
  • Create and update documentation based on customer interactions.
  • Participate in on-call rotations for emergency support.
  • Develop best practices and tools for issue diagnosis and performance optimization.
  • Provide exceptional customer support via various channels.


Requirements:
  • 1-2 years of technical support or software engineering experience.
  • Experience with scripting languages (Ruby, Python, or JavaScript) and MVC frameworks (Ruby on Rails).
  • Ability to communicate complex technical topics to customers and coworkers.
  • Knowledge of cloud services (AWS, GCP, Azure).
  • A kind and empathetic person.


Compensation:
The estimated annual US base salary range for this role is $110,000 - $125,000. This range may vary based on factors such as experience, qualifications, and location. Additional benefits include equity, 401(k), medical, dental, and vision benefits, and education stipends.

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