Assistant Rooms Manager

1 month ago

Far Hills, New Jersey, United States Montage International Full time
Job Summary:

The Assistant Rooms Manager is responsible for supporting the day-to-day operations of the rooms division, including Front Office, Concierge, Bell & Door, and Housekeeping. This role will collaborate with the Director of Operations to ensure the smooth operation of the hotel. The ideal candidate will have previous experience in a luxury hotel and/or resort, with a strong understanding of front office and housekeeping management.

Key Responsibilities:
  • Direct and control the activities of the Guest Experience, Concierge, Bell/Door to ensure adherence to Pendry standards, policies, and procedures.
  • Review and analyze guest engagement scores and trends in Revinate.
  • Responsible for profile accuracy with the aim of creating a personalized experience for each of our guests.
  • Perform daily stand-up and run meetings for Front of House departments.
  • The incumbent must be an ambassador of our Montage International values and culture, with a great sense of integrity and conveying to the guest a sense of knowledge and assurance.
  • Review daily activity, inclusive of but not limited to arrivals, departures, guests in-house itineraries, and restaurant reservations with the aim of delivering on all guests' expectations.
  • Ensure all Front of House associates maintain a balanced bank and to reconcile all transactions at the close of their shift and to cash out.
  • Responsible for creating an engaging and collaborative culture with our front-of-house associates.
  • Responsible for recruiting and onboarding all new front-of-house associates.
  • Responsible for creating a learning environment and for providing corrective coaching to all front-of-house associates.
  • Review, analyze, and take action on all day-to-day Manager Logs and offer same-day resolutions.
  • Complete all payroll records and ensure payroll accuracy and proper labor management.
  • Manage and satisfy front-of-house supplies and long-term storage.
  • Supervises and assists as needed with the answering and directing of phone calls, pages, radio requests, and faxes, wake-up calls, in an efficient manner.
  • Perform tasks for Guest Recognition and ensure proper training and usage throughout each department.
  • Nurtures a collaborative and encouraging working environment with all other departments and associates.
Back of House Responsibilities:
  • Directly responsible for Housekeeping MOD coverage during Director of Housekeeping absence.
  • Manage room inventory, room status, and allocate labor to meet all operational needs.
  • Ensure the housekeeping associates are performing at optimum levels by ensuring proper credit assignment and by ensuring the proper equipment and supplies are always provided.
  • Effectively train all Floor Supervisors on proper Pendry Standards.
  • Prepare daily rooms report noting and highlighting any discrepancies imperative for the operation to note.
  • Responsible for the cleanliness of the Food and Beverage public area outlets.
  • Must identify and report property maintenance conditions and create work orders for all required repairs.
  • Responsible for inspecting guest floors daily, inspect suites, and ensure room condition for all arrivals and audit occupied and check-out rooms daily.
  • Support the Director of Housekeeping with creating engaging, fair, and consistent protocols for the associates.
  • Collaborate with the Front of House team to ensure show rooms ready for all site visits.
  • Must fully understand room categories, room set-ups, design, color schemes, and room differentiators.
  • Must support the Director of Housekeeping with all associate meetings, training sessions, and recognition events.
  • The tasks and responsibilities outlined are not all limiting but mere an overview.
Preferred Qualifications and Skills:
  • 1+ years of previous Rooms Division management experience is required.
  • Experience in a luxury hotel and/or resort required.
  • Front Office and/or Housekeeping Management experience highly preferred.
  • Knowledge of Mid Manhattan market is desirable.
  • Previous pre-opening experience is desirable.
  • Ability to handle computer systems (related to schedule, payroll, purchase, guest lists, guest activities reports, etc.).
  • Ability to multi-task in a high-volume and fast-paced environment.
  • Strong communication and interpersonal skills.

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