Client Relationship Specialist

3 weeks ago


Marengo, Ohio, United States U.S. Bank Full time
About the Role

At U.S. Bank, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our clients. As a Client Relationship Consultant, you'll play a critical role in achieving this goal by providing personalized guidance and support to our customers.

Key Responsibilities
  • Build and Foster Relationships: Develop and maintain strong relationships with clients through proactive outreach and follow-up, asking questions to understand their financial needs and preferences.
  • Identify Solutions: Use your knowledge of consumer and business banking products and services to identify solutions that meet clients' unique needs and goals.
  • Provide Exceptional Service: Deliver a consistent, optimal client experience by greeting clients, processing basic transactions, and providing education on available products and services.
  • Collaborate with Branch Team Members: Work closely with branch team members and partners to ensure seamless service delivery and meet client needs.
  • Stay Up-to-Date on Products and Services: Maintain a thorough knowledge of consumer and business banking products and services, including digital products and services.
Requirements

To be successful in this role, you'll need:

  • High School Diploma or Equivalent
  • Minimum 1-2 Years of Job-Related Experience in Retail Banking
  • Proven Ability to Build and Foster Relationships
  • Effective Communication and Interpersonal Skills
  • Basic Knowledge of Bank and Branch Policies, Procedures, and Support Systems
Preferred Qualifications

We're looking for candidates with:

  • Proven Customer Service and Interpersonal Skills
  • Experience with Using and Demonstrating Digital Products and Self-Service Technologies
  • Ability to Explore and Identify a Customer's True Needs
  • Basic Level of Proficiency in Making Appropriate Recommendations
What We Offer

As a Client Relationship Consultant at U.S. Bank, you'll enjoy a comprehensive benefits package, including:

  • Healthcare (Medical, Dental, Vision)
  • Basic Term and Optional Term Life Insurance
  • Short-Term and Long-Term Disability
  • Pregnancy Disability and Parental Leave
  • 401(k) and Employer-Funded Retirement Plan
  • Paid Vacation (2-5 Weeks Depending on Salary Grade and Tenure)
  • Up to 11 Paid Holiday Opportunities
  • Adoption Assistance
  • Sick and Safe Leave Accruals


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