Community Health Worker

6 days ago

Milwaukee, Wisconsin, United States Advocate Aurora Health Full time
Job Summary

Advocate Aurora Health is seeking a Community Health Worker - Spanish Language Specialist to join our team. This role will be responsible for providing patient outreach and resource navigation services to an identified patient population. The ideal candidate will have excellent communication skills, be able to work independently and as part of a team, and have a passion for working with community members.

Key Responsibilities

Conduct home visits or visits to other appropriate settings to an identified patient population
Establish relationships with patients/families and provide general support and encouragement
Conduct intake interviews with patients using established protocols and intake tools
Work with patients and their physicians to develop personal health action plans that are achievable
Assist patients in addressing challenges to care for transportation, language, family/social support
Assist patients with comprehension of health insurance eligibility, benefits and navigation
Schedule appointments and perform reminders for patients. Ensure appropriate resources are available for attending appointments
Follow-up with patients by letter, phone call, text or home visit on missed appointments or referrals

Health Education

Provide health education activities for identified health concerns such as Asthma, Diabetes, Hypertension and other chronic diseases
Provide informal counseling, education, and social support to assist patients with gaining access to continuous care and enabling services
Coach/encourage patient self-management and adherence to clinical recommendations for identified health concerns such as Asthma, Diabetes, Hypertension and other chronic diseases

Community Outreach & Advocacy

Develop and maintain strong working relationships with external (e.g., referral sources and community agencies) and internal contacts (care team) through direct contact including participating in community meetings and care team huddles
Share information and resources, collaborate on initiatives and provide education to referral sources and community agencies in order to coordinate access to services
Collect and organize information to be used for current services and future community health education and outreach activities

Requirements

High School Diploma/G.E.D. 2 years experience, preferably in related area such as social services, public health, psychology
Good communication skills
Ability to work as a team member as well as independently
Competent computer keyboard, laptop maneuvering, competent in Windows platform. Basic computer skills and database entry
Good organizational skills
Ability to handle difficult calls and maintain professional conduct
Willingness to be flexible with job responsibilities, ability to work on multiple duties at once
Hold valid/active driver's license , own or have consistent/dependable access to vehicle that meets daily task requirements with proof of active and lawful car insurance

Working Conditions

Able to sustain full time, 40 hrs/week schedule
Able to navigate city driving/find specific residences
Passion for and dedication to working with community members
Excellent phone mannerisms
Ability to effectively engage conversation, motivate and engage patients to participate in our program, and speak to all types of patients, particularly seniors
Spanish-speaking a plus

Additional Information

May need to flex daytime hours to stretch to 8pm
M-F and possibly Saturday if needed to reach pts after work hours.
8hr shifts/40hrs per week
Able to Flex time to work on some weekends and some evenings due to community events, 2 days a week working with Walkers Point on specialty referrals with immigrant population, Outreach and coverage for Patient Engagement and Recovery Program as needed
Travel within Milwaukee area for possible home visits and community events

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