Mobile Sales Associate

7 days ago

Kahului, Hawaii, United States T-Mobile Full time
Job Overview

As a Mobile Associate, Store-in-Store, you will be an integral part of the Retail Team at T-Mobile, responsible for bringing the T-Mobile brand to life within National Sales partner locations. Your primary focus will be on active customer engagement, creating energy and excitement around our products and services.

Key Responsibilities
  • Proactively engage with a broad range of customers in a highly-traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
  • Consistently leverage digital self-serve tools during customer interactions and the onboarding process, identifying customer needs and using solution-based selling techniques to fully demonstrate the value of T-Mobile products and services.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes, and knowledge of systems and reference resources, ensuring you are Customer Ready at all times.
  • Partner with nearby store locations to properly on-board customers, performing skills practicing, knowledge sharing, store operations, opening, and closing procedures.
  • Customer obsessed, passionate, friendly, and engaging with customers, building rapport, trust, and loyalty with every interaction, and committed to providing exceptional service and exceeding customer expectations.
Requirements
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
  • Customer Satisfaction Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers, effective at balancing customer experience and performance goals (Required)
Benefits

T-Mobile offers a competitive base salary and compensation package, including a Total Rewards Package, annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. Additionally, you will have the opportunity to participate in multiple wealth-building opportunities, including paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance.

As a member of the T-Mobile team, you will have the opportunity to grow in your career, with a focus on helping employees grow and develop their skills. By applying for this career opportunity, you are investing in your career growth and joining a team that values diversity, equity, and inclusion.

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