Financial Stability Caseworker

2 weeks ago


Charlotte, North Carolina, United States Crisis Assistance Ministry Full time
Job Summary

Crisis Assistance Ministry is seeking a highly skilled and compassionate Financial Stability Caseworker to join our team. As a key member of our staff, you will play a vital role in helping individuals and families achieve financial stability and self-sufficiency.

Key Responsibilities
  • Assess and evaluate financial crises for customers, providing expert assessment skills to determine eligibility for financial assistance.
  • Utilize motivational interviewing techniques and problem-solving skills to coach customers in crisis, helping them develop future-focused case plans.
  • Evaluate financial emergencies with customers and co-craft case plans to identify proposed solutions to assist with resolving the present financial crisis.
  • Advocate on behalf of the customer with vendors and landlords, ensuring their needs are met.
  • Document customer information, complete applications, and update records promptly.
  • Assess customer's need for additional agency or community support services and refer them appropriately.
  • Support customer cross-department flow of processes, such as Customer Service intake and initial application entry.
  • Effectively communicate with external community organizations to ensure customer referrals are resolved.
Requirements
  • Bilingual proficiency in English and Spanish, with strong verbal and written communication skills.
  • A minimum of three years of proven experience in the human services field, ideally within the nonprofit sector.
  • Strong background in working directly with individuals from diverse cultural, economic, and demographic backgrounds.
  • Experience serving historically marginalized populations with a deep understanding of their unique challenges.
  • Proficient in verbal and written communication tailored to various audiences, ensuring clarity and inclusion.
  • Demonstrated ability to build meaningful relationships and establish trust with individuals and community partners.
  • Self-motivated and capable of working independently while maintaining accountability.
  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Work Environment

Crisis Assistance Ministry is a dynamic and mission-driven organization. As a Financial Stability Caseworker, you will work in a fast-paced environment, collaborating with a team of dedicated professionals to make a meaningful impact in the lives of our clients.

This position requires a valid driver's license and reliable transportation, as you may be required to travel locally to meet with clients, attend partner agency meetings, and participate in community events.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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