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Information Security Platform Administrator

2 months ago

Annapolis, Maryland, United States DATASOFT TECHNOLOGIES Full time
About the Job

This is a 12-month contract position with the possibility of extension. The job is located in Annapolis, MD, and the pay rate is hourly.

Job Summary

The primary technical support lead will actively participate in the planning and design, installation, administration, operations, and day-to-day activities of multiple SAAS platforms. This person will ensure stable, scalable, redundant, and secure information security technical operations.

Responsibilities
  • Serve as the systems matter expert and primary support contact for the Information Security Team.
  • Open support calls as needed to troubleshoot and resolve issues.
  • Engage directly with Information Security and Judiciary Information Systems staff members to oversee and provide daily support activity functions in support of Information Security business processes.
  • Provide configuration and operational support across platforms.
  • Enhance operational activity with the administration of technical activities on these platforms.
  • Lead, schedule, coordinate, and provide guidance in the activities with the Information Security Team, other JIS teams, and vendors to support information security operations, business process development, risk management framework, identity and access management, user attestations, disaster recovery planning, business continuity planning, audit response, and governance.
  • Deploy, configure, administer, and create customizations and improvements of the SAAS software to meet the business needs of the Information Security department.
  • Develop new process, procedures, and workflows to improve security operations.
  • Provide problem determination and resolution through the analysis and diagnostics of a wide variety of problems, failures, software configuration problems, security issues, performance problems, and unsolved problems reported internally or by other groups.
  • Generate regular status reports and technical and procedural documents upon request.
  • Host weekly status meetings/calls with the team or on an as-needed basis.
  • Provide Information Security staff training on all areas of the platforms supported.
Qualifications
  • Associate degree in an IT-related field.
  • Experience in the configuration, deployment, and operation of two or more of the following SAAS platforms: SailPoint, CyberArk, Microsoft Purview, Archer Risk Management, and/or Business Continuity Modules.
  • Any industry-leading networking certifications of a professional level.
  • Excellent communication, interpersonal, and team skills.
  • Ability to present technical information for knowledge transfer and training purposes.
  • Ability to establish and maintain effective working relationships with peers, end users, and vendor development staff, as well as all levels of management and judicial personnel as necessary.
  • Ability to troubleshoot application-specific problems and open support tickets as needed to address systems functionality issues.
  • Ten years of relevant IT work experience with at least five years of experience in the information security and SaaS management and administration field.
  • Two years of experience with hands-on design, implementation, application customization, and support experience with SaaS platforms.
  • Proficient with information security platforms in an enterprise environment.
  • Experience with SailPoint, CyberArk, Microsoft Purview, and Archer with the ability to learn other platforms as required.