Concierge Ambassador

4 days ago


Garden City, Michigan, United States Bristal Assisted Living Full time

Make a Difference in the Lives of Others

The Bristal Assisted Living is a premier senior care organization that values its employees as individuals, not just their experience and skillsets. We're seeking a highly skilled and enthusiastic Concierge Ambassador to create an exceptional first impression of our community for visitors and residents alike.

About the Role

As a luxury assisted living community, we operate with the highest standards of hospitality and service. Our Concierge Ambassador will be the face of our organization, providing a warm and welcoming experience for all who enter our community. This key role requires a high level of professionalism, attention to detail, and excellent communication skills.

Responsibilities

  • Answering and Redirecting Calls: Respond to incoming calls with a positive and professional demeanor, redirecting calls as necessary.
  • Phone Messages and Requests: Take accurate and courteous phone messages and respond to requests from residents in a timely and patient manner.
  • Greeting Visitors: Greet all visitors warmly and kindly, completing information cards as necessary.
  • Responding to Inquiries: Respond to resident, guest, and team member inquiries in a polite and timely fashion.
  • Emergency Response: Handle emergencies promptly and appropriately.
  • Front Desk Management: Maintain accurate and up-to-date sign-in and sign-out logs.
  • Computer Data Entry: Perform basic computer data entry as needed.

Requirements

  • Clear Communication: Possess a clear and confident speaking voice, both in person and over the phone.
  • Positive Demeanor: Demonstrate a cheerful, upbeat, and professional attitude at all times.
  • Attention to Detail: Be alert and attentive to details, situations, and emergencies.
  • Strong Communication Skills: Possess strong but patient and pleasant communication skills.
  • Technical Skills: Familiarity with MS Office (Excel, Word, and Outlook) is preferred.
  • Language Skills: Ability to communicate fluently in English, both orally and in written communications.
  • Teamwork: Must be respectful and polite to residents, guests, and fellow team members.
  • Schedule Flexibility: Must be able to work a flexible schedule.


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