Concierge Ambassador
4 days ago
Make a Difference in the Lives of Others
The Bristal Assisted Living is a premier senior care organization that values its employees as individuals, not just their experience and skillsets. We're seeking a highly skilled and enthusiastic Concierge Ambassador to create an exceptional first impression of our community for visitors and residents alike.
About the Role
As a luxury assisted living community, we operate with the highest standards of hospitality and service. Our Concierge Ambassador will be the face of our organization, providing a warm and welcoming experience for all who enter our community. This key role requires a high level of professionalism, attention to detail, and excellent communication skills.
Responsibilities
- Answering and Redirecting Calls: Respond to incoming calls with a positive and professional demeanor, redirecting calls as necessary.
- Phone Messages and Requests: Take accurate and courteous phone messages and respond to requests from residents in a timely and patient manner.
- Greeting Visitors: Greet all visitors warmly and kindly, completing information cards as necessary.
- Responding to Inquiries: Respond to resident, guest, and team member inquiries in a polite and timely fashion.
- Emergency Response: Handle emergencies promptly and appropriately.
- Front Desk Management: Maintain accurate and up-to-date sign-in and sign-out logs.
- Computer Data Entry: Perform basic computer data entry as needed.
Requirements
- Clear Communication: Possess a clear and confident speaking voice, both in person and over the phone.
- Positive Demeanor: Demonstrate a cheerful, upbeat, and professional attitude at all times.
- Attention to Detail: Be alert and attentive to details, situations, and emergencies.
- Strong Communication Skills: Possess strong but patient and pleasant communication skills.
- Technical Skills: Familiarity with MS Office (Excel, Word, and Outlook) is preferred.
- Language Skills: Ability to communicate fluently in English, both orally and in written communications.
- Teamwork: Must be respectful and polite to residents, guests, and fellow team members.
- Schedule Flexibility: Must be able to work a flexible schedule.
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