Business Development Representative

4 weeks ago


Sheridan, Wyoming, United States VISIONARY COMMUNICATIONS LLC Full time

Customer Service Representative - Account Manager Role

At Visionary Communications LLC, we are seeking an accomplished and friendly individual to join our team as a Customer Service Representative - Account Manager. This role requires a strong command of our customer service policies and excellent product knowledge to offer quick and accurate assistance to customers.

Key Responsibilities:

  • Serves existing customers with account changes, upgrades, payments, etc.
  • Focus on building personal relationships with customers to ensure customer retention
  • This position will work in a separate phone queue exclusively for existing customers
  • Prioritized goals include upgrades/upsells and add-on services such as VoIP sales and managed router sales
  • Makes outbound calls to current customers to sell upgrades and add-on services to generate additional revenue

Requirements:

  • A qualified candidate must possess the following skills or have equivalent experience: prior sales/upselling experience, ability to remain professional and courteous with customers, computer experience, and basic knowledge of Microsoft Office products and Google Documents
  • Excellent verbal and written communication skills are essential
  • The successful candidate must be available to work outside of regular hours 1-2 times per month for department meetings

Compensation Package: Our competitive hourly wage is $19.23-$20 per hour. With dedication and hard work, there are opportunities for growth and advancement within our company.



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