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4 weeks ago
Customer Service Representative - Account Manager Role
At Visionary Communications LLC, we are seeking an accomplished and friendly individual to join our team as a Customer Service Representative - Account Manager. This role requires a strong command of our customer service policies and excellent product knowledge to offer quick and accurate assistance to customers.
Key Responsibilities:
- Serves existing customers with account changes, upgrades, payments, etc.
- Focus on building personal relationships with customers to ensure customer retention
- This position will work in a separate phone queue exclusively for existing customers
- Prioritized goals include upgrades/upsells and add-on services such as VoIP sales and managed router sales
- Makes outbound calls to current customers to sell upgrades and add-on services to generate additional revenue
Requirements:
- A qualified candidate must possess the following skills or have equivalent experience: prior sales/upselling experience, ability to remain professional and courteous with customers, computer experience, and basic knowledge of Microsoft Office products and Google Documents
- Excellent verbal and written communication skills are essential
- The successful candidate must be available to work outside of regular hours 1-2 times per month for department meetings
Compensation Package: Our competitive hourly wage is $19.23-$20 per hour. With dedication and hard work, there are opportunities for growth and advancement within our company.
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