General Manager

1 week ago


Pompton Lakes, New Jersey, United States Grand Fitness Full time
General Manager Job Description

At Grand Fitness, we're seeking a highly motivated and experienced General Manager to lead our team and drive business success. As a key member of our leadership team, you'll be responsible for overseeing gym operations, ensuring an exceptional member experience, and achieving financial goals.

Key Responsibilities:
  • Create a welcoming atmosphere for members, prospective members, and guests, and ensure staff provide superior customer service.
  • Manage day-to-day club operations, including leadership, training, and development of high-performing employees.
  • Recruit, onboard, and train employees, and delegate responsibilities to club staff while enforcing Planet Fitness policies and procedures.
  • Track club and employee statistics, administer payroll, and ensure it's within budget.
  • Coach and counsel team members through disciplinary processes and execute retail transactions with accuracy.
Requirements:
  • 1+ years of customer service experience.
  • 2-3 years of supervisory experience.
  • Must be 18 years of age.
  • Associate or bachelor's degree preferred.
  • Strong customer service, problem resolution, and communication skills.
  • Basic computer proficiency (Microsoft Suite).
  • Ability to lift up to 50 pounds and walk/stand for prolonged periods.
Benefits:
  • Competitive pay plus bonus potential.
  • Medical, dental, and vision insurance.
  • Vacation/holiday/sick time pay.
  • Employee perks and discount program.
  • Free Black Card Membership.
  • 401(K) Plan.

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