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Customer Service Ambassador

2 months ago

Plainfield, Indiana, United States Government Employees Insurance Company Full time

Customer Service Ambassador

We are seeking a highly skilled Customer Service Ambassador to join our team at the Government Employees Insurance Company. As a Customer Service Ambassador, you will be responsible for providing exceptional customer service to our policyholders by answering billing questions, making policy changes, and offering recommendations.

This role offers a unique opportunity for growth and development, with many associates seeing a base salary increase of 10% within their first year. We are looking for individuals with experience in customer service, effective communication skills, and the ability to work in a fast-paced call center environment.

Key Responsibilities:

  • Provide outstanding customer service to policyholders
  • Answer billing questions and make policy changes
  • Offer recommendations to policyholders
  • Work effectively in a fast-paced call center environment
  • Develop strong relationships with policyholders
  • Meet or exceed performance metrics

Requirements:

  • Experience in customer service
  • Effective communication and empathetic approach
  • Ability to work in a fast-paced call center environment
  • Willingness to learn and adapt to changes
  • Strong computer and multitasking skills
  • Minimum of high school diploma or equivalent

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for growth and development
  • Collaborative and dynamic work environment
  • Recognition and rewards for outstanding performance