Cultural Ambassador

4 weeks ago

Des Moines, Iowa, United States International Rescue Committee Full time

Job Summary:

The International Rescue Committee (IRC) is seeking a skilled Cultural and Community Liaison to provide education and build resilience of people forcibly displaced. This role will serve as a bridge between individuals and families from the community who are experiencing adjustment difficulties and the service providers offering support and services.

Key Responsibilities:

  • Promote mental health and psychosocial support within affected communities.
  • Meet with service providers to develop a community map of local resources frequently serving newcomers and to identify service providers in need of training to serve newcomers in a more culturally-appropriate way.
  • Prepare trainings for service providers based on their needs and goals to increase cultural competency and appropriateness of their services.
  • Conduct outreach to newcomer communities.
  • Under supervision, engage in evidenced based psychoeducation and skill building activities
  • Document activities through case notes and data entry
  • Assist with evaluation of current program services and explore ways to introduce new service opportunities.
  • Attend IRC trainings and conference calls addressing mental health program development and other refugee mental health and psychosocial support related topics

Requirements:

  • Undergraduate degree preferred, preferably in the field of social services.
  • Prior experience working with refugees and/or community organizing, preferably with disadvantaged communities and related to health or mental health
  • Familiarity with issues facing refugee and immigrant communities as they relate to trauma, adjustment, and mental health
  • Fluency in English and either Dari, Pashto, Swahili, Kibembe, French, Arabic, and/or Spanish strongly preferred.
  • Ability to advocate and liaise with health and social service systems
  • Excellent problem-solving skills combined with the proven ability to multi-task, prioritize duties and manage time effectively
  • Strong communication skills (written and verbal)
  • Ability to work independently and as a team member in a fast-paced, cross-cultural environment
  • Demonstrated success working and communicating effectively across lines of difference with respect to race, gender, ethnicity, language, religion and age
  • Ability to follow strict guidelines of client confidentiality and safeguarding
  • Proficient in Microsoft Office applications (Word, Excel, Outlook) and familiarity with data-tracking systems

Working Environment:

A combination of standard office environment and 'field' time within the service delivery area to perform the above outlined responsibilities.

Regular travel between IRC Iowa City and Des Moines offices is expected and scheduled based on program needs and appointments.

May require occasional weekend and/or evening work.

Compensation:

Posted pay ranges apply to US-based candidates. Ranges are based on various factors including the labor market, job type, internal equity, and budget. Exact offers are calibrated by work location, individual candidate experience and skills relative to the defined job requirements.

Equal Opportunity Employer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.

US Benefits:

The IRC offers a comprehensive and highly competitive set of benefits.

All US employees are eligible for sick time, a 403b retirement savings plans: up to 4.5% immediately vested matching contribution, plus an 3-7% additional IRC contribution, and an Employee Assistance Program which is available to our staff and their families to support in times of crisis and mental health struggles.

In addition, full-time employees are eligible for 10 US paid holidays, 20-25 paid time off days, disability & life insurance, medical, dental, and vision insurance (employee contribution starting at $135, $7, and $5 per month respectively) and FSA for healthcare, childcare, and commuter costs.

Part-time employees are eligible for a proportionate amount of paid time off. These additional benefits apply to employees who work at least 6 months within a 12 month time period.

Standard of Professional Conduct:

The IRC and the IRC workers must adhere to the values and principles outlined in the IRC Way - our Code of Conduct.

These are Integrity, Service, Accountability, and Equality.

Commitment to Gender, Equality, Diversity, and Inclusion: The IRC is committed to creating a diverse, inclusive, respectful, and safe work environment where all persons are treated fairly, with dignity and respect.

The IRC expressly prohibits and will not tolerate discrimination, harassment, retaliation, or bullying of the IRC persons in any work setting.

We aim to increase the representation of women, people that are from country and communities we serve, and people who identify as races and ethnicities that are under-represented in global power structures.

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